29-11-2018 10:36 PM
Why am I asked to be charged for a broadband subscription if I wanted to apply for the Freedom 365 plan?
There is no mentioning in the T&C nor any of the part of subscription to a broadband line in the promotion or any of the DiGi stores that I went to.
30-11-2018 10:38 AM
You can subscribe the PhoneFreedom 365 plan without supplementary lines. For further queries, you can always call our Helpline, or Live Chat with our friendly agents
30-11-2018 06:53 PM
Then what can I do to subscribe to the PhoneFreedom 365 without getting the supplementary line which I was forced to take by the staff if I want to sign up for it.
She insisted that "It is the condition" and when I mentioned that other centres didn't require to sign up those supplementary lines, she replied with "you can buy it there then".
To note, the other place were out of stock and the main reason why I went there in the first place.
01-12-2018 08:55 AM - edited 01-12-2018 08:55 AM
Hi keikhai. Could you PM (inbox) us the store details here: https://goo.gl/ztUhcG for further assistance? We will try to get clarification from them. Thank you.