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PPTP VPN Connection

Member
Posts: 3
Registered: ‎31-01-2021

Hello,

 

By using  my home unifi, I was successfully  connected to my  client VPN,

but failed using my Digi mobile hotspot.  

 

any recommendation  to fix this issue?

Re: PPTP VPN Connection

Support
Posts: 4,499
Registered: ‎10-04-2015

Hi ffaizal. Please try to connect your Digi hotspot to other device first (non VPN connection). For example to other phone or laptop.

 

If able to use it, we suggest you to contact your company's IT department for any VPN related issue.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: PPTP VPN Connection

Member
Posts: 3
Registered: ‎31-01-2021

My Digi hostspot is,

1. shared with my laptop

2. shared with my friend mobile devices and laptop

3. not able to access my client PPTP VPN

4.  has no problem with intenet connection

 

My Home  unifi is

1. used by laptop (the same device as above)

2. used by others device

3.  successful connected to my client PPTP VPN (the same VPN as above)

 

p/s:
this message is replied via MyDigi hotspot on my laptop (the same device as above)

Re: PPTP VPN Connection

Member
Posts: 3
Registered: ‎31-01-2021

Hello any update?

 

I had   no issue with my home unifi but vpn handshake failed via  Digi Mobile hotspot.

 

 

Highlighted

Re: PPTP VPN Connection

Support
Posts: 110
Registered: ‎10-04-2015

We recommend you to check with the VPN service provider support team @ffaizal, because Digi Mobile Internet does not provide or use fixed IP, which may be a problem for certain services/applications, TQ

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. Click on "Accept as Solution" to help others find their answers faster! Have a nice day.