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POSTPAID INFINITY 150 SLOW CONNECTION

Member
Posts: 1
Registered: ‎23-09-2017

HELLO,

 

I HAVE CALL MANY TIMES DIGI CUSTOMER SUPPORT ABOUT MY INTERNET SPEED FOR NUMBER 0166567029.

I CALLED FOR TECNICAL SUPPORT FROM 2 WEEKS ASKING FOR HELP ABOUT MY SLOW INTERNET CONNECTIONS, THEY ALL SAME ANSWER SOMEONE FROM DIGI WILL CALL ME BACK BUT UNTILL NOW NO ONE CALL ME BACK.

I HAVE ATTCH MY SPEED TEST SCREENSHOT KINDLY PLEASE REVIEW AND HELP.

 

IF STILL NO ASSIST BETTER I CUT DIGI WHICH I'M LOSING EVERY MONTH RM 150 BETTER PAY TO TELEKOM STREAMYX FOR STABLE 2MBPS CONECTION ALSO THE PING ARE BETTER THEN DIGI.

 

THANK YOU

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Re: POSTPAID INFINITY 150 SLOW CONNECTION

SuperUser
Posts: 600
Registered: ‎05-08-2015

where is this?

 

and yoiu face this all the time?

 

If this reply is helpful, don't forget click the THIS IS HELPFUL button. Smiley Happy
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Re: POSTPAID INFINITY 150 SLOW CONNECTION

Contributor
Posts: 16
Registered: ‎02-09-2017

having same issue here,

reported issue for few weeks and ya

nothing happen and continue slowness.

 

changing telco is the best option to have i think.

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Re: POSTPAID INFINITY 150 SLOW CONNECTION

Member
Posts: 1
Registered: ‎24-07-2016
Same here at Rawang Selangor.most of the time,The internet seems to work fine except at evening till 2 am.Thats the time I need the internet the most.Paying 150+ but unable to enjoy it.
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Re: POSTPAID INFINITY 150 SLOW CONNECTION

Support
Posts: 1,820
Registered: ‎14-04-2015

5AmBroZ, to assist u further on this, kindly log in to MyDigi app. U can click the menu icon > Support > Email > Category & submit ur feedback on the network issue that u are currently facing. Sorry for any inconvenience caused Smiley Sad 
Our investigation findings on your case will be published under Case Status on MyDigi. For guidelines on how to submit ur case via MyDigi, u may visit - http://goo.gl/RNWQ9s Btw, do choose the option to login to MyDigi using ur phone number ya.