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PORTING OUT FROM DIGI - WHY MAKE IT DIFFICULT FOR CUSTOMERS!!?

[ Edited ]
Member
Posts: 4
Registered: ‎21-11-2019

Hey Digi! What is your problem!!??

Twice I have submitted requests to port out. Twice you have rejected with a flimsy response saying one line did not respond. The second attempt I get a message that says my request is rejected with the message "PRINCIPAL LINE HAS SUPPLEMENTARY LINE(S0 THAT SHOULD BE PORTED". WHY SEND PART OF THE  MESSAGE IN FULL CAPS?

 

I called your hotline and spoke with Paul who seemed to blame your system  -  what rubbish!

 

I  AM COMMITTED TO PORT OUT  FROM DIGI!

 

I am going to resubmit my request for the third time. I want a speedy approval to port out!

 

THANK YOU.

 

Digi main line.jpgDigi supp line_LI.jpg

Digi main line 2.jpg

Update #1: PORTING OUT FROM DIGI - WHY MAKE IT DIFFICULT FOR CUSTOMERS!!?

Member
Posts: 4
Registered: ‎21-11-2019

I Just received a call from  Digi staff, Syafira/Syafika. 

 

I can't wait to receive your SMS  to confirm my request to leave Digi for the THIRD time.

Update #2: PORTING OUT FROM DIGI - WHY MAKE IT DIFFICULT FOR CUSTOMERS!!?

Member
Posts: 4
Registered: ‎21-11-2019

Okay -  the THIRD message received and replied.

 

Please expedite my exit without any silly issues. Thank you.

 

Digi main line 3.jpgDigi supp line 3.jpg

Re: Update #2: PORTING OUT FROM DIGI - WHY MAKE IT DIFFICULT FOR CUSTOMERS!!?

Member
Posts: 1
Registered: ‎10-03-2020

THIRD

Update #3: PORTING OUT FROM DIGI - WHY MAKE IT DIFFICULT FOR CUSTOMERS!!?

[ Edited ]
Member
Posts: 4
Registered: ‎21-11-2019

Yaaaasss.... Port out successful.

 

I only believe this was possible thanks to the PM to the community forum admins here and the live chat last night.

 

Thank you and bye-bye Digi!

 

Digi Main Line 4.jpg

Re: Update #3: PORTING OUT FROM DIGI - WHY MAKE IT DIFFICULT FOR CUSTOMERS!!?

Member
Posts: 2
Registered: ‎09-05-2021
Now same thing happen to me.. but digi gave diff reason...

Plss explain why?

Twice rejected.

Re: Update #3: PORTING OUT FROM DIGI - WHY MAKE IT DIFFICULT FOR CUSTOMERS!!?

Member
Posts: 2
Registered: ‎09-05-2021
Ive already replied to the sms