No confirmation or email after online purchase

[garylkc]

Hi,

I purchase the 150 Infinite plan online with payment of RM318.

I received no email confirmation or notification of any kind after payment but the payment had go through.

Details:

Name: Lee Kian Chuan

Email: garylkc@yahoo.com

I don't remember the phone number as it's randomly selected. Could someone assist with this and let me know if the purchase has been confirm?

Thank you.

[ean2020]

Welcome to DiGi  Community!

First thing to look at is your Junk or Spam Inbox as sometimes it has been mistakenly categorized as SPAM by Yahoo. If you are still unable to find after doing so, please stand-by for further support from the DiGi Support Team.

If this has resolve your issue, please kindly mark this as solution and provide kudos

Thanks

[garylkc]

I checked all SPAM, TRASH folder. No email received.

And I had checked it multiple times.

[vincetmy]

I also faced the same problems, ie., no response to my queries & also no email confirmation for my online prebooking.

[Digi_MYCHEAH]

Hi  garylkc, 

We had resent the email to your email address. Your consignment number is 4746203313.  You may use this link to track your item: http://www.gdexpress.com/malaysia/e-tracking.

Thanks.

[Digi_MYCHEAH]

Hi vincetmy,

Please PM us via https://goo.gl/SxGJMl with your number and full name for further checking. Thanks.