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No Internet After Changing Plan (Postpaid)

Member
Posts: 5
Registered: ‎13-02-2017
Hi. Recently my wife changed her postpaid plan (done after the earlier contract finished). Unfortunately she cant get any internet eventhough the mobile data has been turned on. We tried contacted Helpline few times and they sent the settings to be downloaded. After several unsuccessful attempts, Helpline told that the technician team will call within 48 hours, but till now theres no update. Kindly assist to expedite this matter.
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Re: No Internet After Changing Plan (Postpaid)

Contributor
Posts: 18
Registered: ‎09-09-2016

Hi there. 

 

Did u tried to slot out your simcard and put back u sim card?

 

it's happend to my husband when i chaged his plan ( husband number is under my name ) . 

 

As i know slot out simcard it's like master restart your network connection. 

 

If done ad, u need to walk in to DC or call careline to check it out. 

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Re: No Internet After Changing Plan (Postpaid)

Support
Posts: 1,994
Registered: ‎01-12-2016

Hi ahmad_22,

 

Please PM us via https://goo.gl/SxGJMl with your number for further checking. TQ.

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Re: No Internet After Changing Plan (Postpaid)

Member
Posts: 5
Registered: ‎13-02-2017
Hi Cheah,

Could you send another link? I cant PM using the given link
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Re: No Internet After Changing Plan (Postpaid)

Member
Posts: 5
Registered: ‎13-02-2017
Hi Ferra,

Thanks for the advice. Tried those suggested but didn't worked either.
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Re: No Internet After Changing Plan (Postpaid)

Community Manager
Posts: 8,696
Registered: ‎20-04-2015

@ahmad_22 wrote:
Hi Cheah,

Could you send another link? I cant PM using the given link

You can click on his username, and then click on Send This User a Private Message.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements
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Re: No Internet After Changing Plan (Postpaid)

Member
Posts: 2
Registered: ‎28-05-2020
My new number cant access to internet after change to postpaid from prepaid
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Re: No Internet After Changing Plan (Postpaid)

SuperUser
Posts: 1,714
Registered: ‎18-07-2017

Hi Joane1014. Have you subscribed to any internet package?

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Re: No Internet After Changing Plan (Postpaid)

Member
Posts: 2
Registered: ‎28-05-2020
Yes ..the postpaid 58 ..can i give you the number info you check for me ?
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Re: No Internet After Changing Plan (Postpaid)

Support
Posts: 2,811
Registered: ‎10-04-2015

Hi Joane1014. If the issue persists, please try to restart your phone first and make sure that your phone has all the internet settings and that the Mobile Data is turned ON.

 

If still can't, please PM (inbox) one of us (the Supports) for further assistance. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!