No Internet After Changing Plan (Postpaid)

[ahmad_22]

Hi. Recently my wife changed her postpaid plan (done after the earlier contract finished). Unfortunately she cant get any internet eventhough the mobile data has been turned on. We tried contacted Helpline few times and they sent the settings to be downloaded. After several unsuccessful attempts, Helpline told that the technician team will call within 48 hours, but till now theres no update. Kindly assist to expedite this matter.

[Ferra]

Hi there. 

Did u tried to slot out your simcard and put back u sim card?

it's happend to my husband when i chaged his plan ( husband number is under my name ) . 

As i know slot out simcard it's like master restart your network connection. 

If done ad, u need to walk in to DC or call careline to check it out. 

[Digi_MYCHEAH]

Hi ahmad_22,

Please PM us via https://goo.gl/SxGJMl with your number for further checking. TQ.

[ahmad_22]

Hi Cheah,

Could you send another link? I cant PM using the given link

[ahmad_22]

Hi Ferra,

Thanks for the advice. Tried those suggested but didn't worked either.

[MrOctopusK]

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@ahmad_22 wrote:
Hi Cheah,

Could you send another link? I cant PM using the given link

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You can click on his username, and then click on Send This User a Private Message.

[Joane1014]

My new number cant access to internet after change to postpaid from prepaid

[Digi_Fero]

Hi Joane1014. Have you subscribed to any internet package?

[Joane1014]

Yes ..the postpaid 58 ..can i give you the number info you check for me ?

[Digi_Zemi]

Hi Joane1014. If the issue persists, please try to restart your phone first and make sure that your phone has all the internet settings and that the Mobile Data is turned ON.

If still can't, please PM (inbox) one of us (the Supports) for further assistance. Thank you.