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No Basic Internet after I've used up my quota (Digi Postpaid 58)

Member
Posts: 2
Registered: ‎01-02-2018

Hi Digi team.

So for the past few days, I've used up all my data available.

What staggering right when I've  notified that I've used up all my data, I got no internet connection at all.
No 64kbps basic internet, not at all.


At first I thought that maybe digi not giving any internet connection after I've used up my data. But you're the one that said "WILL CONTINUE AT LOW SPEED". Not that I'm being barred from being connected!!!

(See image belowSmiley Happy

DUxKszHVwAALgUz.jpg


Due to this, I have to buy the RM5 add-on data to get connected.

This is freaking terrible because this is my only first month ported to DiGi from Celcom and this is what I got. 

 

Please guys, please. Provide your basic internet as promised!!

 

 

Re: No Basic Internet after I've used up my quota (Digi Postpaid 58)

Community Manager
Posts: 7,439
Registered: ‎20-04-2015

You will not be getting bill shocks when your quota has depleted but you will need to purchase add-on in order to continue to use the internet after your quota has depleted. Current postpaid plans do not include low speed internet after quota has depleted.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: No Basic Internet after I've used up my quota (Digi Postpaid 58)

Member
Posts: 2
Registered: ‎01-02-2018

Thanks for the reply.

Shame on me for not reading the details regarding unavailability of the basic internet for this plan.

sigh....

This is clearly not in my favour as of now. 

I can see that my billing is until  07 Feb 2018. How can I terminate this plan to avoid it from continue charging me for the next billing? Do I need to go to the nearest Digi Center?

And one more, If I terminate this plan from my current number which is this 6013618****  , will this number become obsolete? Because i would like conver to Digi Prepaid Plan or MNP.

Appreciate your help on this matter.

Thanks.

 

Re: No Basic Internet after I've used up my quota (Digi Postpaid 58)

Community Manager
Posts: 7,439
Registered: ‎20-04-2015
If you would like to change to prepaid, you will have to visit a Digi Store to perform the conversion. If you need to locate the nearest Digi Store, use this store locator to filter Digi Store (not specialised store or dealer) http://new.digi.com.my/support/digi-store
If you want to MNP to another Telco, head straight to the desired Telco and they will guide you on the rest.
No worries about the billing cycle date. Your final bill will be prorated to the number of days you used.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.
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