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New SIM card activation

[ Edited ]
Member
Posts: 1
Registered: ‎26-04-2018
I recently switched my plan from prepaid to postpaid. Just got my new SIM card today. I’ve tried to enter the last 4 digits of my sim serial no. for activation but it doesn’t work. It shows that the number doesn’t exist. Please assist asap. Thanks
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Re: New SIM card activation

Support
Posts: 1,939
Registered: ‎10-04-2015

Hi Ziyan21. Should you still face the same issue, please PM us for further assistance. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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Re: New SIM card activation

Member
Posts: 5
Registered: ‎26-10-2017
I got the same problem too, the number online doesnt match with the card i received. cannot activate!

im changing olf sim card with new one.(same phone number but different postpaid package)
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Re: New SIM card activation

Support
Posts: 3,727
Registered: ‎01-05-2015

upers129, kindly PM us your phone number and the new SIM card serial number (8960xxxxxx) <here> for further clarification, please. TQ.

 

I got the same problem too, the number online doesnt match with the card i received. cannot activate!

im changing olf sim card with new one.(same phone number but different postpaid package)
Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!