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Mobile Network Not Available

[ Edited ]
Member
Posts: 1
Registered: ‎01-07-2016

Since yesterday I cannot use my postpaid line. It's showing the errors "Mobile Network Not Available" and "No SIM card - Emergency calls only". I tried to switch it off and re-insert the sim but not solved. I tested with my another Digi sim (prepaid) and it's worked fine without issues. Please help me to fix this asap. Thank you.  

Re: Mobile Network Not Available

SuperUser
Posts: 613
Registered: ‎05-08-2015

@imback1991 wrote:

Since yesterday I cannot use my postpaid line. It's showing the errors "Mobile Network Not Available" and "No SIM card - Emergency calls only". I tried to switch it off and re-insert the sim but not solved. I tested with my another Digi sim (prepaid) and it's worked fine without issues. Please help me to fix this asap. Thank you.  


are you able to try this SIM card on another phone?

 

there's a possibility that the SIM card is faulty and may need to be replaced.

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Re: Mobile Network Not Available

Community Manager
Posts: 8,787
Registered: ‎20-04-2015

@imback1991, your SIM card may have been faulty. Please refer to our Digi Store locator (http://new.digi.com.my/support/digi-store) for branches that has facility to replace SIM card.


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Re: Mobile Network Not Available

Member
Posts: 1
Registered: ‎02-05-2021
Salam sejahtera digi service. Semalam pihak digi call saya untuk menyelesaikan bayaran digi bill tetapi saya sudah inform dia saya belum gaji lagi dan pihak digi tersebut suruh saya menyelesaikan bayaran saya dalam tempoh 2 May 2021 walaupun saya sudah selesai bayaran digi bill saya.kenapa saya tidak dapat buat incoming call dan out coming call.saya amat kecewa. tolong selesaikan masalah tersebut.

Re: Mobile Network Not Available

Support
Posts: 5,249
Registered: ‎10-04-2015

Hi Nithiyakalyani. PM (inbox) kami untuk semakan berkenaan dengan akaun anda. Terima kasih.

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