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Lost my sim card

Member
Posts: 1
Registered: ‎06-06-2019

Hi Digi,

 

I lost my phone while overseas. Can I have the email address to report this loss?

 

Thanks.

 

 

Re: Lost my sim card

Support
Posts: 2,622
Registered: ‎01-12-2016

Hi hchiak, 

 

Please PM us via https://goo.gl/SxGJMl with your number for further assistance.

 

Alternatively, you may connect your phone to Wi-Fi, log-in to our MyDigi apps and follow the step stated to block your number. MyDigi > Settings >My Subscriptions > turn on "Suspend My Line".  For postpaid account, the owner requires to walk-in to Digi Store /Digi Store Express within 7 days to replace your sim card and there will be a charge of RM10, thereafter line will be auto reactivated. The reactivated line will be billed as per normal.

 

For prepaid, please walk-in for the sim card replacement before the validity is expired. For more info on Digi Store, you may visit http://new.digi.com.my/support/digi-store. 

 

Thanks.

 

Re: Lost my sim card

Member
Posts: 1
Registered: ‎25-02-2021
i lose my sim i have rm50 credit 🙂 can i get refund Smiley Happy

Re: Lost my sim card

Support
Posts: 110
Registered: ‎10-04-2015

Hi @hafizal2207, please send a Private Message (PM) to our Inbox, include your phone number and more info on the issue for further clarification ya, TQ

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. Click on "Accept as Solution" to help others find their answers faster! Have a nice day.