Internet quota didn't rollover as per expected. [ Edited ]

[xiaokam]

Hi there, I have subscribed the Digi Postpaid 48 for more internet. Last month my internet quota is 4GB and I have only used about 739MB. It's should be 3.3GB left over which should be sufficient to rollover.
This month I was expecting 3GB (base) + 1GB (rollover) but in MyDigi app only show 3GB(base).
Why the internet quota is not rollover as per promised?

[MrOctopusK]

So you go to MyDigi to look at your quota(s), you only have a 3GB quota without the rollover entry?

Do you happen to subscribe to internet sharing option that Digi has recently announced? Any form of internet sharing or gadget SIM will disable rollover. https://new.digi.com.my/postpaid/family-plans

[xiaokam]

Hi MrOctopusK,
I did check at MyDigi to look for my quota and it only show 3GB. Please refer to the attachment.

Also, I do not subscribe the internet option sharing option although I have 2 supplemental line under my number. Refer to my next reply for the attached screenshot.

[xiaokam]

This reply is to attached the screen shot for the add-on in MyDigi.

[Digi_Kobi]

Hi, xiaokam.

Please PM us <here> your mobile number & registered name for further checking.

Thank you

[xiaokam]

Hi Digi_Kobi,

Today I checked the MyDigi app in my phone again and I realized 

that the Internet quota is increased to 4GB.

Hereby attached a screenshot for your reference.

[Digi_Kobi · Accepted solution]

Kindly check your PM. There's update on the earlier report. TQ

[alexlimjiamin]

Hi ,i also faced the same problem...i subscribe with digi postpaid 80 with 2GB rollover..today i checked that my rollover is not yet accounted for but i still got plenty of balance from my previous quota..what happen actuali?

[MrOctopusK]

---

@alexlimjiamin wrote:
Hi ,i also faced the same problem...i subscribe with digi postpaid 80 with 2GB rollover..today i checked that my rollover is not yet accounted for but i still got plenty of balance from my previous quota..what happen actuali?

---

When is your billing cycle, @alexlimjiamin?

[alexlimjiamin]

My billing cycle supposed to be today..every 16th of month..still not yet get my internet rollover till now..