18-08-2017 09:09 AM
Solved! Go to Solution.
18-08-2017 09:59 AM
Hello and welcome to DiGi community,
DiGi Infinite is online package and therefore may take a little more time for them to process, typically the timeframe is around 3 - 7 days .
If you are lucky, it is usually quite fast but again it is up to their discretion on the port status.
At this point of time, can only be patience.
18-08-2017 10:10 AM
19-08-2017 11:46 AM
Once you have received your SIM, please update your transaction status via this link : https://store.digi.com.my/storefront/mnp-activate.ep. Change your SIM delivery status to ''I've received the SIM". Your network switching request will be submitted to your current telco after that. Once submitted and if there's no issue, your Digi SIM will be activated anytime, usually within 1~2 days. Thank you.
23-08-2017 08:53 AM
23-08-2017 09:51 AM
Good morning @Zakey91. Based on our record, it has been updated and your request has been submitted too. It is still in progress and you should receive a confirmation SMS from your current telco anytime ya.
23-08-2017 10:07 AM
Such a pleasure!