I request for digi 38 postpaid but it appeared to be digi 38 new? [ Edited ]

[SYS1995]

I had subscribed to digi rm38 postpaid which come with 9gb(6gb all days+ 3gb weekend) plus unlimited calls on 8 May 2019. However, I waited for a week to get my postpaid plan, and the plan was different from what I had selected early. It comes with 3gb all days plus 3 gb weekend and also the name of the postpaid plan has changed to digi 38 new? Can I know what is going on? I need explanation on this.

[SYS1995]

This was the mesage sent by ur company for the activation of digi 38 postpaid.

[Digi_Kobi]

SYS1995, kindly PM us your phone number <here>  for further checking on the assigned plan, please. TQ.

[WenKit]

Why I can't use the data of postpaid 38 ,I have pay my bill with RM5 even it say no outstanding bill. Is that my Rm 5 is gone?

[Digi_Zemi]

Hi WenKit. Please check your internet quota balance first. If it still available, please PM us for further assistance. Thank you

[WenKit]

My internet quota is still new and mydigi app show me have no outstanding bill.But I dunno y can't use the data .Or need to wait for few days then only can use it?

[WenKit]

From Tues till today ,my data can't be use and it cause inconvenience to my work and myself too. Please tell me the reason for this condition.Thanks.

[Digi_Sha]

WenKit, to assist u further on this, kindly log in to MyDigi app. U can click the menu icon - Support - Email - Category & submit ur feedback on the network issue that u are currently facing. If u have upgraded to the new MyDigi App, Log in Mydigi - click Menu - Support - Network Coverage. Sorry for any inconvenience caused

Our investigation findings on your case will be published under Case Status or My Reports on MyDigi within 48 - 72 hours from ur report submitted.
 

[WenKit]

Just now i have received a message that I have activated monthly digi 38 bonus.But after that I turn on data and it's still no internet access and this condition have been for 72hours.I need the internet now .

[syzg]

how to change digi38 new postpaid to prepaid? i want to keep my sim as a prepaid not postpaid