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Re: How to terminate postpaid plan?

SuperUser
Posts: 1,714
Registered: ‎18-07-2017

Hi saz1. We have responded to your other post.

Re: How to terminate digi number?

Member
Posts: 1
Registered: ‎11-04-2020

Hi,

 

I would like to cancel my broadband subscription via online.

 

May i know what is the email address that i should send the letter to as mentioned in previous posts?

 

Thanks!

How to check my digi contract

Member
Posts: 1
Registered: ‎13-05-2020
checking contrct

Re: How to check my digi contract

Support
Posts: 383
Registered: ‎27-03-2020

You can login to MyDigi Apps > Support > Report An Issue> General Enquiry

 

1. Enquiry field : Termination Request with “REASON” why want to terminate line”

 

2. To clear all outstanding bills.

 

3. The monthly fixed charges will be charged until the line termination takes effect. You are liable to pay for all pro-rated monthly fixed charges incurred during the month the line is terminated.

 

4. Termination request Turn Around Time(TAT) of 5 working days. 

 

Thank you,

BR

Re: How to terminate digi number?

Member
Posts: 1
Registered: ‎08-08-2020
I want terminate current number and take new postpaid line

Re: How to terminate digi number?

Support
Posts: 4,879
Registered: ‎10-04-2015

Hi Rutradewi. Please visit our Digi Store to request for account termination (for Digi Postpaid or Digi Broadband only) and at the same time, you can register a new account too.

 

While for Digi Prepaid, account will be automatically cancelled when there's no reload done within the given days.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: How to terminate digi number?

Member
Posts: 1
Registered: ‎07-12-2020

Hi its been a long time that i dont using my old digi number... how to terminate it...

 

Re: How to terminate digi number?

Community Manager
Posts: 8,774
Registered: ‎20-04-2015

@giuk wrote:

Hi its been a long time that i dont using my old digi number... how to terminate it...

 


If you're using a prepaid number, just do not reload credit into it. Once past the grace period after expiry, your prepaid will be terminated and the number recycled back into open market.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: terminate digi guna email

Member
Posts: 2
Registered: ‎02-08-2019
hai, saya nk terminate digi postpaid guna email. masih boleh terminate guna email ker skrng ? Mojon pencerahan

Re: terminate digi guna email

Support
Posts: 558
Registered: ‎06-12-2019

Secara rasminya untuk terminate talian perlu walk-in ke Digi Store. Jika perlukan bantuan lanjut boleh PM kami. TQ.