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How to terminate digi number?

Member
Posts: 1
Registered: ‎14-02-2019
How to terminate digi number? Postpaid.. Too many lies digi..
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Re: How to terminate digi number?

Support
Posts: 1,501
Registered: ‎14-04-2015

Wan2019, termination request can be done at our main Digi Store -http://new.digi.com.my/support/digi-store

Only registered owner can request for the deactivation of account and don't forget to bring along ur IC for verification ya. U will need to settle all the outstanding amount (if any) and u will be receiving ur last month bill in the next following month. Don't forget to bring ur IC for verification ya.
 

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Re: How to terminate digi number?

Contributor
Posts: 44
Registered: ‎30-06-2015

If you are lazy or no free time to go to digi centre/store, you can send them an email requesting for line termination.

 

You may write this in your email: (sample)

 

Hi Digi,

I would like to terminate my postpaid account with immediate effect.

Below are the details:
Mobile No: 016XXXXXXX
Account No: XXXXXXXXXXXXX
Plan: Digi Postpaid Infinite 150

Attached is the Letter (with signature) and also my IC (front and back with signature).

Thanks:

 

Remember to include the Letter attachment in your email together with the photocopy of your IC with signature:

 

**I'm not sure if Digi still entertains termination via email request, but you can still try, if not then you have to visit the store Man Tongue

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Early Plan Termination

Member
Posts: 1
Registered: ‎13-07-2019
Eversince I switch to Digi I'm having difficulty online. Yes I know Sarawak aint like the other side of Malaysia but at least do your best providing me the service I totally paid. You may check for the first 2 month of my usage. There are alot of wasted quotas that I cannot use. I stay in Kota Samarahan which is still in town and yes we have roads & shopping malls. Don't use the same reason why the line like this. I'm tired been told the same thing all over.

Now, I would like to know how much for early termination. If I'm able to pay the amount I'll just do it but if not I will keep calling you guys to do something with my line. I pay for your service all this while.
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Re: Early Plan Termination

Support
Posts: 3,910
Registered: ‎01-05-2015

kennycantona, kindly PM us your phone number <here> for further assistance, please. TQ.

 

Eversince I switch to Digi I'm having difficulty online. Yes I know Sarawak aint like the other side of Malaysia but at least do your best providing me the service I totally paid. You may check for the first 2 month of my usage. There are alot of wasted quotas that I cannot use. I stay in Kota Samarahan which is still in town and yes we have roads & shopping malls. Don't use the same reason why the line like this. I'm tired been told the same thing all over.

Now, I would like to know how much for early termination. If I'm able to pay the amount I'll just do it but if not I will keep calling you guys to do something with my line. I pay for your service all this while.
Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Digi 38

Member
Posts: 1
Registered: ‎15-07-2019
Hai.
Saya nak hentikan postpaid digi 38 secara online.
Saya tiada tunggakan.saya nak hentikan kerana saya sudah tinggal di luar negara (jepun).
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Hi Digi, I would like to terminate my postpaid account wi...

[ Edited ]
Member
Posts: 3
Registered: ‎02-01-2020
Upgrade coverage network please
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Re: amirizzuddin0513@gmail.com

[ Edited ]
Support
Posts: 3,910
Registered: ‎01-05-2015

RASADAH63, this is a public forum and we strongly suggest not to share personal and account information here ya. 

 

For Postpaid/Broadband account termination via online, kindly send the request help via helpline. 
Kindly ensure all the outstanding amount (if any) has been cleared and we'll assist the necessary after the payment cleared and documents received.

 

For a faster process, the registered owner can walk-in to any Digi Store.

Kindly check the nearest Digi Store from the link below. Tick 'Digi Store' under the 'OUTLET TYPE' ya.
https://new.digi.com.my/support/digi-store

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: How to terminate digi number?

Member
Posts: 1
Registered: ‎09-01-2020
Hai. Saya tak pernah gunakan digi number and i dapat surat mengatakan ada tunggakan bil and almost 300. How to terminate the line and saya kena bayar ke for what i didnt use ?
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Re: How to terminate digi number?

Support
Posts: 3,910
Registered: ‎01-05-2015

Nntsyaaa, sila PM kami nombor akaun yang diberikan dalam surat tu di <sini> untuk pengesahan dulu ya. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!