16-04-2021 06:30 PM
I just switch to Digi and I just received my sim card today. After insert the new sim card, it;s deactive mode. Is that i need to wait my previous Telco to SMS me to confirm and verify? How many days on this processing? Thank You.
16-04-2021 06:50 PM
Kindly wait at least 2 working days of time for the MNP process to be done. You will be receiving SMS from your current network provider regarding the confirmation to leave their service soon, and have to reply the SMS to confirm your request. And please make sure your line is active while we processing the port request ya.
After your current network provider terminated your service, you may start using the Digi sim card.
We can assist to check further on that. Please provide us with your full name and mobile number in PM. TQ
17-04-2021 12:51 PM
K6SIX, please check your PM ya. TQ.