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How long it take for delivery

Member
Posts: 11
Registered: ‎20-11-2020
Hi , yesterday i have order a new simcard for postpaid 80 . Can i know how long it takes for the order to be delivered ?

Re: How long it take for delivery

Support
Posts: 2,330
Registered: ‎01-12-2016

Usually, the device will be delivered to you within 4 working days for Peninsular Malaysia and a minimum of 7 working days for Sabah/Sarawak. However, during the MCO period, the delivery might be delayed for example deliveries to the restricted areas ( Covid-19 inspection progress area or locked down area ) or roadblock. 

  

The consignment number is the same as your transaction number and currently still in the progress. You may use this link to track your item: https://csp.mmag.com.my/ or directly contact the Mmatrix Customer Service at 0378903535 for more information. 

Re: How long it take for delivery

Member
Posts: 3
Registered: ‎08-12-2020
Hi Digi,
I’m wondering when will Digi ship out my newly online purchased device. As the tracking still show in process.

Re: How long it take for delivery

Support
Posts: 3,560
Registered: ‎10-04-2015

Hi Wilson_Hong. Delivery is within 4 working days for Peninsular or within 7 working days for Sabah and Sarawak. You can use your transaction number as the tracking number.

 

Track here : https://csp.mmag.com.my/

 

Thank you.

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Re: How long it take for delivery

Member
Posts: 3
Registered: ‎08-12-2020
Unfortunately, the tracking number can’t track anymore. Please assist TQ

Re: How long it take for delivery

Support
Posts: 873
Registered: ‎18-11-2016

Please PM us with your order ID to check further, Wilson_Hong. TQ 

Re: How long it take for delivery

Member
Posts: 3
Registered: ‎08-12-2020
Hello,

This is the transaction number: 201207027392474

Re: How long it take for delivery

Support
Posts: 873
Registered: ‎18-11-2016

Hi Wilson_Hong, as checked, the status has been packed and ready to ship out ya. 

The link (https://csp.mmag.com.my/) is still available for you to track on the status. Thank you