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Hidden Charges

[ Edited ]
Member
Posts: 2
Registered: ‎12-03-2016
I have a serious problem here. I have subscribed to Digi Postpaid Plan 75V. My problem is when I used my mobile data, I was suddenly charged with almost RM60. I know that for a fact because my Internet was only recently renewed and I just paid the bil. Can u please help me with this?? I don't want to pay RM60 for mobile data when I had already subscribed to Digi Postpaid Plan 75V. Thank you very much. My number is 0138981864

Re: Hidden Charges

Valued Contributor
Posts: 369
Registered: ‎02-06-2015

Hai , where did you see this hidden charges, is it unbilled or outstanding amount. As the o/s amount I'll be updated once the bill is released. As while computing the bills, after your billing date, you will see changes in figure, until bill is out, then the figure is final.

Re: Hidden Charges

[ Edited ]
Member
Posts: 2
Registered: ‎12-03-2016
It is in the unbilled amount. The thing is the plan was just renewed TODAY. So yeah...

Re: Hidden Charges

Community Manager
Posts: 8,791
Registered: ‎20-04-2015

@Zackalden98 wrote:
It is in the unbilled amount. The thing is the plan was just renewed TODAY. So yeah...

I would also suggest that you get your bill first, as @fadly0416 suggested.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Hidden Charges

Member
Posts: 3
Registered: ‎22-08-2015

yeah, even i am charged too much for something i didn't use. SP75V is supposed to be free voice calls to all networks and 7GB data quota. and all i do is call and surf. even with added GST, my bill should only come up to a maximum of RM80.00. but yet, this month i am charged RM133. what is wrong with DiGi??

Re: Hidden Charges

Community Manager
Posts: 8,791
Registered: ‎20-04-2015

@wdbethuel01 wrote:

yeah, even i am charged too much for something i didn't use. SP75V is supposed to be free voice calls to all networks and 7GB data quota. and all i do is call and surf. even with added GST, my bill should only come up to a maximum of RM80.00. but yet, this month i am charged RM133. what is wrong with DiGi??


Once your bill is ready, you can download your detailed bill statement to know more about the charges. 

 

bill.png




Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

2901: Credit deduction Rm3

Member
Posts: 1
Registered: ‎12-08-2021
Hello Digi. I been facing this problem this few week already. I'm received sms from 2901 regarding the credit deduction Rm3 for internet usage. I already unsubscribe plan rm10/week for internet before. So now i'm confused and dont know what is the deduction for? Pls help to solve this problem

Re: 2901: Credit deduction Rm3

Support
Posts: 4,315
Registered: ‎14-04-2015

Midori, please PM us ur full name and number for further checking and assistance on this. Tq.