18-12-2020 01:53 PM
I'm currently on the family plan with 1 main line and 2 sub lines.
My father who has dementia and/or potentially Alzheimer's has removed and lost his SIM card.
How do I get a replacement SIM for him without walking in to the DiGi store? Please note the bold and underlined word in the previous sentence. For me to walk in to the DiGi store would require me to fly back to KL, quarantine for 10 days, get a replacement SIM, fly back to my place of work, quarantine another 14 days, and pay for quarantine in both locations.
I've still been paying for the line even though the SIM has been lost for a few months since suspending the line would make no difference to my bill as it's a family plan.
29-12-2020 02:44 PM
I guess separating all my lines and then dropping to the lowest package available while suspending my lost SIM makes the most sense - if DiGi allows me to do this remotely.