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Failed to change plan to Infinite 150

Member
Posts: 1
Registered: ‎02-03-2019

Hi, I've been trying to upgrade my current plan (Digi 38) to Infinite 150 but always fail. "Sorry your current plan is not eligible to perform this service" error code: 0038.  Can someone please tell me what it means? Thank you.

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Re: Failed to change plan to Infinite 150

Support
Posts: 1,345
Registered: ‎10-04-2015

Hi M1kael-.You can't direct change your plan to Digi Postpaid Infinite 150 from Digi 38. Please request to change to Digi Postpaid 58 first, and then you can request to change to Digi Postpaid Infinite 150 after that. Thank you.

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