02-03-2019 09:16 PM
Hi, I've been trying to upgrade my current plan (Digi 38) to Infinite 150 but always fail. "Sorry your current plan is not eligible to perform this service" error code: 0038. Can someone please tell me what it means? Thank you.
02-03-2019 11:15 AM
Hi M1kael-.You can't direct change your plan to Digi Postpaid Infinite 150 from Digi 38. Please request to change to Digi Postpaid 58 first, and then you can request to change to Digi Postpaid Infinite 150 after that. Thank you.