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FRAUD AND SPAM

Member
Posts: 4
Registered: ‎12-02-2018

Hi Digi,

 

Several months ago, I have been sent with SMS to unsubscribe from a service that apparently has been "subscribed" by me in the past. Upon clicking that link, nothing happens.  Now I am seeing so many DIRECT BILLING and RECURRING CHARGES entry in my bill. Please unsubscribe/block it!! My bill is going up the ROOF!!

 

Plan # 1 (PM for phone no)
28/12/2017 18:12 Direct Billing for Centili 1.0units RM 5.00
04/01/2018 18:12 Direct Billing for Centili 1.0units RM 5.00
11/01/2018 18:12 Direct Billing for Centili 1.0units RM 5.00
18/01/2018 18:13 Direct Billing for Centili 1.0units RM 5.00
25/01/2018 18:13 Direct Billing for Centili 1.0units RM 5.00
01/02/2018 18:13 Direct Billing for Centili 1.0units RM 5.00
08/02/2018 18:13 Direct Billing for Centili 1.0units RM 5.00
01/01/2018 00:12 Recurring Fee(Mobile) 1 pcs. RM 2.00

Plan # 2 (PM for phone no)
13/09/2017 11:08 Direct Billing for Boku 1.0units RM 14.90
21/09/2017 00:39 Recurring Fee(Mobile) 1 pcs. RM 138.00
21/09/2017 00:39 Recurring Fee(Mobile) 1 pcs. RM 0.00
21/09/2017 00:39 Recurring Fee(Mobile) 1 pcs. RM 0.00
21/09/2017 00:39 Recurring Fee(Mobile) 1 pcs. RM 0.00
22/09/2017 19:37 Direct Billing for Google Play 1.0units RM 3.49
04/10/2017 10:45 Direct Billing for Boku 1.0units RM 14.90
21/11/2017 00:10 Recurring Fee(Mobile) 1 pcs. RM 0.00
21/11/2017 00:10 Recurring Fee(Mobile) 1 pcs. RM 138.00
21/11/2017 00:10 Recurring Fee(Mobile) 1 pcs. RM 0.00
21/11/2017 00:10 Recurring Fee(Mobile) 1 pcs. RM 0.00
25/11/2017 11:15 Recurring Fee(Mobile) 1 pcs. RM 15.00
26/11/2017 11:19 Recurring Fee(Mobile) 1 pcs. RM 15.00
04/12/2017 10:45 Direct Billing for Boku 1.0units RM 14.90
21/12/2017 00:14 Recurring Fee(Mobile) 1 pcs. RM 0.00
21/12/2017 00:14 Recurring Fee(Mobile) 1 pcs. RM 138.00
21/12/2017 00:14 Recurring Fee(Mobile) 1 pcs. RM 0.00
21/12/2017 00:14 Recurring Fee(Mobile) 1 pcs. RM 0.00
23/12/2017 15:41 Off-net MMS 60127087960 1 pcs. RM 0.20
04/01/2018 10:45 Direct Billing for Boku 1.0units RM 14.90
21/01/2018 00:26 Recurring Fee(Mobile) 1 pcs. RM 138.00
21/01/2018 00:26 Recurring Fee(Mobile) 1 pcs. RM 0.00
21/01/2018 00:26 Recurring Fee(Mobile) 1 pcs. RM 0.00
21/01/2018 00:26 Recurring Fee(Mobile) 1 pcs. RM 0.00
04/02/2018 10:45 Direct Billing for Boku 1.0units RM 14.90
06/02/2018 13:02 Recurring Fee(Mobile) 1 pcs. RM 10.00

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Re: FRAUD AND SPAM

Anonymous
Posts: 0

Hi Flippy, kindly PM inbox the phone number for checking. Tq

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Re: FRAUD AND SPAM

Member
Posts: 1
Registered: ‎15-11-2018

i have a unknown billing for boku please help me check and cancel it.

 

Thanks

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Re: FRAUD AND SPAM

Support
Posts: 2,199
Registered: ‎01-12-2016

Hi laphongliew,  If the charges from the Boku Contents RM15.90 is for Spotify Premium monthly subscription. Head on this link for service unsubscription -  https://www.spotify.com/my-en/premium/  > login > Click “Subscription” in the menu on the left > Click “Change or Cancel” > Click “Cancel Premium” > Click Yes, Cancel. TQ.

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Re: FRAUD AND SPAM

Member
Posts: 1
Registered: ‎25-02-2019
Hi I cancel my spotify premium for so many months but I still end up receiving payment name direct billing for boku for several months . Then I continue to subscribe my spotify premium since I I had to bill every months while being cancelled spotify premium.Now , It end up charge me twice for direct billing for boku . I been paying for no reason . Hope this problem can solve.
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Re: FRAUD AND SPAM

Anonymous
Posts: 0

Hi Tam0829, for Spotify related issue, you may email directly to support@boku.com for further assistance pertaining to cancellation and charges. TQ