|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 

FAQ Port Out Failure

by SuperUser on ‎27-04-2016 04:05 PM - edited on ‎19-06-2019 03:36 PM by Community Manager

Question

Why  am i unable to port out from Digi? 

 

Answer

Well there are several factors,  sometimes it is due to technical issue(s) or even contract obligations. Here's a list of common reasons:
- You're still on contract obligation

- Prepaid data plan is still active

- Account barred

- Account inactive due to zero credits

- Supplementary account still tied to number

- Mismatch of account/user information

- MNP not performed by owner of account

 

Please contact Digi customer service if you need any MNP related assistance.

Comments
by Member
on ‎05-04-2018 06:11 PM
Hi my name is Darius Abraham A/L Daniel and my number 01115912749. I've been trying to port out from Digi to a new service provider called Yoodo, but it keeps getting rejected. I tried 3 times this week and all 3 was rejected. I even called the customer service and they said my account was expired but even after activating my account I still get the same result. Can you please check the real problem and get to me.
by Support
on ‎07-04-2018 07:06 PM

We've sent a report to our technical team for further assistance, Darry27. We'll try our best to resolve the issue and expedite your request. For your reference, this is the case number CAS-6917395-D5F1.

Hi my name is Darius Abraham A/L Daniel and my number 01115912749. I've been trying to port out from Digi to a new service provider called Yoodo, but it keeps getting rejected. I tried 3 times this week and all 3 was rejected. I even called the customer service and they said my account was expired but even after activating my account I still get the same result. Can you please check the real problem and get to me.
by Member
on ‎21-05-2018 04:30 PM

 Ive try to reply  a port out sms from digi but it keep saying  your request is not successful please contact your current telco.

 

Need help here

by Support
on ‎22-05-2018 08:47 AM

cocaindotmy, kindly PM us your phone number <here> for further clarification, please. TQ.

 

 Ive try to reply  a port out sms from digi but it keep saying  your request is not successful please contact your current telco.

 

Need help here

by Member
on ‎28-03-2019 04:35 PM

Hi guys,

 

My name is Reedwan. I have requested to port out of Digi two days ago and received an SMS the next day saying my request was rejected because I did not reply to the verification SMS. The thing is I didn't even received the verification SMS. I have request my nex telco to resubmit the port out request twice, yesterday and today, and I still have not received the verification SMS. Can you please investigate and come up with a solution for me.

by Support
on ‎29-03-2019 09:42 AM

reed_it, please PM us your phone number and full name <here> for further clarification on the request status, please. TQ.

 

Hi guys,

 

My name is Reedwan. I have requested to port out of Digi two days ago and received an SMS the next day saying my request was rejected because I did not reply to the verification SMS. The thing is I didn't even received the verification SMS. I have request my nex telco to resubmit the port out request twice, yesterday and today, and I still have not received the verification SMS. Can you please investigate and come up with a solution for me.

by Member
on ‎24-01-2020 10:19 AM

Im facing the same problem as well, i want to port out from digi but always rejected.

by Member
on ‎04-11-2020 06:23 PM

please help me to port out . My port out got rejected '  my number : 01131489294

by Support
on ‎04-11-2020 06:27 PM

Hi 1911, kindly PM us your full name and mobile number for further assistant. Thank you.

by Member
on ‎15-11-2020 04:02 PM

It rejected my request from porting out  Digi. It said that one or more phone lines did not reply to our SMS Validation, but I have sent the reply.

by Support
on ‎15-11-2020 04:06 PM

Kindly inform the new telco to resubmit the request and we'll get it processed once received, yuyuanc. TQ.

by Member
on ‎19-11-2020 06:41 PM

I would like to port out from Digi as my previous request has been rejected. Please assist on this issue. Thank you

by Support
on ‎19-11-2020 06:44 PM

Hi Syarfa_90,  kindly PM us your full name and mobile number for further assistant. Thank you.

by Member
on ‎09-12-2020 10:27 PM

Hi, I want to port out from Digi.  I received the sms and reply Y then  it said Sorry, yr request is not successful. Pls contact yr current telco to clarify. Please assist me with this issue. Thanks.

by Support
on ‎09-12-2020 10:33 PM

Hi Fatul, kindly PM us your full name and mobile number for further assistant. Thank you.

by Member
on ‎11-12-2020 01:02 PM

I want to port out from digi. Already received the confirmation/validation message and replied "Y" but then my request got rejected by an SMS saying "Sorry, your request was rejected. One or more phone lines did not reply to our SMS Validation. Please call 0162211800 for help" I already try 2 times. Help

by Support
on ‎11-12-2020 01:09 PM

Syasya7, please PM us ur full name, phone number and IC number for verification and further assistance on this. Tq.

by Member
on ‎18-12-2020 02:31 PM

I am having the same issue when I want to port out to UNIFI, keep on saying that one or more phone lines did not reply to our SMS validation. WhatsApp Image 2020-12-18 at 14.28.26.jpeg

WhatsApp Image 2020-12-18 at 14.28.26 (1).jpeg

by Support
on ‎18-12-2020 05:11 PM

jasonliew, port-out request currently being processed. Please check your PM ya. TQ.

by Member
on ‎21-12-2020 09:20 AM

Hello,

 

I'm trying to change my line to another telco because of the coverage problem at my place. I'm pretty sure I already replied "Y" yesterday. I followed all the guides to settle this MNP. But today I received text from digi my request is fail. I hope this kind of problem settle ASAP. I need to do my job/task using internet connection. I cannot buy internet data for now while my number is in progress. This is so stressful, this is not my fault that the request is failed. I have screenshots for proof where I DID reply how digi asked me to.

 

My phone number is 0162689639.

 

Tq so much.Screenshot_20201221_090431.jpg

by Support
on ‎21-12-2020 12:48 PM

Hi Nadhrah8. We believe, it was resubmitted today and will be re-processed within 24 ~48 hours.

 

Thank you.

by Member
on ‎22-12-2020 08:53 AM

Hello, this is the 3rd time I requested to port out from digi after failed 2 times! I hope this time my port out process is success!! I can't see i'm having problem to change so please let me go. I'm sick of this. The coverage at my place is bad.  Please understand! Thank you. 

by Member
on ‎11-01-2021 10:29 AM
  1. Port out fail. Some or all numbers do not belong to principle subscriber.
  2. Tried 3 times, fail 3 times, the 3rd one because i recieved the sms late.
  3. Reason to port out, coverage issue.
by Support
on ‎11-01-2021 10:45 AM

Hi Prodiet, kindly PM us your full name and mobile number for further assistant. Thank you.

by Member
on ‎15-01-2021 11:52 AM

Support
on ‎11-01-2021 10:45 AM

Hi Prodiet, kindly PM us your full name and mobile number for further assistant. Thank you.

 

__________________________________________________

 

Already PM, but nothing happen.  What else should i do now?

 

by Member
on ‎16-01-2021 11:54 PM

DiGi is the best!

 

YeaHooooooooooo!20210116_235339.jpg

by Member
on ‎08-02-2021 01:39 PM

Hi, I was unable to port out for more than 3 times. Could you check what is the pending in my account? This is my number 0164474412. Thanks

by Support
on ‎09-02-2021 08:34 AM

Hi cheelek. Please resubmit your application and if it is still rejected, please PM (inbox) us again for checking and assistance.

 

Thank you.

by Member
on ‎10-02-2021 07:42 PM

Hi Zemi, I have informed Unifi Mobile to resubmit the line switching request on today 04:00pm. This is my number 60164474412. Appreciate your kind monitoring to ensure smooth switching for this time. Thanks.

by Member
on ‎11-02-2021 10:05 AM

Hi, can anyone from Digi CS please check the status of line switching? This is my number: 0164474412. Thanks.

by Support
on ‎12-02-2021 08:51 AM

Morning cheelek. Based on our record, your application was successful yesterday. Thank you.