FAQ Port Out Failure

[#1]

Question

Why  am i unable to port out from Digi? 

Answer

Well there are several factors,  sometimes it is due to technical issue(s) or even contract obligations. Here's a list of common reasons:
- You're still on contract obligation

- Prepaid data plan is still active

- Account barred

- Account inactive due to zero credits

- Supplementary account still tied to number

- Mismatch of account/user information

- MNP not performed by owner of account

Please contact Digi customer service if you need any MNP related assistance.

[#2]

Hi my name is Darius Abraham A/L Daniel and my number 01115912749. I've been trying to port out from Digi to a new service provider called Yoodo, but it keeps getting rejected. I tried 3 times this week and all 3 was rejected. I even called the customer service and they said my account was expired but even after activating my account I still get the same result. Can you please check the real problem and get to me.

[#3]

We've sent a report to our technical team for further assistance, Darry27. We'll try our best to resolve the issue and expedite your request. For your reference, this is the case number CAS-6917395-D5F1.

Hi my name is Darius Abraham A/L Daniel and my number 01115912749. I've been trying to port out from Digi to a new service provider called Yoodo, but it keeps getting rejected. I tried 3 times this week and all 3 was rejected. I even called the customer service and they said my account was expired but even after activating my account I still get the same result. Can you please check the real problem and get to me.

[#4]

 Ive try to reply  a port out sms from digi but it keep saying  your request is not successful please contact your current telco.

Need help here

[#5]

cocaindotmy, kindly PM us your phone number <here> for further clarification, please. TQ.

 Ive try to reply  a port out sms from digi but it keep saying  your request is not successful please contact your current telco.

Need help here

[#6]

Hi guys,

My name is Reedwan. I have requested to port out of Digi two days ago and received an SMS the next day saying my request was rejected because I did not reply to the verification SMS. The thing is I didn't even received the verification SMS. I have request my nex telco to resubmit the port out request twice, yesterday and today, and I still have not received the verification SMS. Can you please investigate and come up with a solution for me.

[#7]

reed_it, please PM us your phone number and full name <here> for further clarification on the request status, please. TQ.

Hi guys,

My name is Reedwan. I have requested to port out of Digi two days ago and received an SMS the next day saying my request was rejected because I did not reply to the verification SMS. The thing is I didn't even received the verification SMS. I have request my nex telco to resubmit the port out request twice, yesterday and today, and I still have not received the verification SMS. Can you please investigate and come up with a solution for me.

[#8]

Im facing the same problem as well, i want to port out from digi but always rejected.

[#9]

please help me to port out . My port out got rejected '  my number : 01131489294

[#10]

Hi 1911, kindly PM us your full name and mobile number for further assistant. Thank you.

[#11]

It rejected my request from porting out  Digi. It said that one or more phone lines did not reply to our SMS Validation, but I have sent the reply.

[#12]

Kindly inform the new telco to resubmit the request and we'll get it processed once received, yuyuanc. TQ.

[#13]

I would like to port out from Digi as my previous request has been rejected. Please assist on this issue. Thank you

[#14]

Hi Syarfa_90,  kindly PM us your full name and mobile number for further assistant. Thank you.

[#15]

Hi, I want to port out from Digi.  I received the sms and reply Y then  it said Sorry, yr request is not successful. Pls contact yr current telco to clarify. Please assist me with this issue. Thanks.

[#16]

Hi Fatul, kindly PM us your full name and mobile number for further assistant. Thank you.

[#17]

I want to port out from digi. Already received the confirmation/validation message and replied "Y" but then my request got rejected by an SMS saying "Sorry, your request was rejected. One or more phone lines did not reply to our SMS Validation. Please call 0162211800 for help" I already try 2 times. Help

[#18]

Syasya7, please PM us ur full name, phone number and IC number for verification and further assistance on this. Tq.

[#19]

I am having the same issue when I want to port out to UNIFI, keep on saying that one or more phone lines did not reply to our SMS validation. 

[#20]

jasonliew, port-out request currently being processed. Please check your PM ya. TQ.

[#21]

Hello,

I'm trying to change my line to another telco because of the coverage problem at my place. I'm pretty sure I already replied "Y" yesterday. I followed all the guides to settle this MNP. But today I received text from digi my request is fail. I hope this kind of problem settle ASAP. I need to do my job/task using internet connection. I cannot buy internet data for now while my number is in progress. This is so stressful, this is not my fault that the request is failed. I have screenshots for proof where I DID reply how digi asked me to.

My phone number is 0162689639.

Tq so much.

[#22]

Hi Nadhrah8. We believe, it was resubmitted today and will be re-processed within 24 ~48 hours.

Thank you.

[#23]

Hello, this is the 3rd time I requested to port out from digi after failed 2 times! I hope this time my port out process is success!! I can't see i'm having problem to change so please let me go. I'm sick of this. The coverage at my place is bad.  Please understand! Thank you. 

[#24]

1. Port out fail. Some or all numbers do not belong to principle subscriber.
2. Tried 3 times, fail 3 times, the 3rd one because i recieved the sms late.
3. Reason to port out, coverage issue.

[#25]

Hi Prodiet, kindly PM us your full name and mobile number for further assistant. Thank you.

[#26]

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Digi_BR

on ‎11-01-2021 10:45 AM

Options

Hi Prodiet, kindly PM us your full name and mobile number for further assistant. Thank you.

__________________________________________________

Already PM, but nothing happen.  What else should i do now?

[#27]

Hi Prodiet, kindly PM us your full name and mobile number for further assistant. Thank you.

__________________________________________________

Already PM, but nothing happen.  What else should i do now?

[#28]

DiGi is the best!

YeaHooooooooooo!