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FAQ Port Out Failure

by whysee SuperUser on ‎27-04-2016 04:05 PM - edited on ‎29-05-2017 12:20 AM by Marshie SuperUser

Question

Why  am i unable to port out from Digi? 

 

Answer

Well there are several factors,  sometimes it is due to technical issue(s) or even contract obligations. Here's a list of common reasons:
- You're still on contract obligation

- Prepaid data plan is still active

- Minimum tenure of 30 days not met

- Account barred

- Account inactive due to zero credits

- Supplementary account still tied to number

- Mismatch of account/user information

- MNP not performed by owner of account

 

Please contact Digi customer service if you need any MNP related assistance.

Comments
by Darry27 Member
on ‎05-04-2018 06:11 PM
Hi my name is Darius Abraham A/L Daniel and my number 01115912749. I've been trying to port out from Digi to a new service provider called Yoodo, but it keeps getting rejected. I tried 3 times this week and all 3 was rejected. I even called the customer service and they said my account was expired but even after activating my account I still get the same result. Can you please check the real problem and get to me.
by Support
on ‎07-04-2018 07:06 PM

We've sent a report to our technical team for further assistance, Darry27. We'll try our best to resolve the issue and expedite your request. For your reference, this is the case number CAS-6917395-D5F1.

Hi my name is Darius Abraham A/L Daniel and my number 01115912749. I've been trying to port out from Digi to a new service provider called Yoodo, but it keeps getting rejected. I tried 3 times this week and all 3 was rejected. I even called the customer service and they said my account was expired but even after activating my account I still get the same result. Can you please check the real problem and get to me.
by cocaindotmy Member
on ‎21-05-2018 04:30 PM

 Ive try to reply  a port out sms from digi but it keep saying  your request is not successful please contact your current telco.

 

Need help here

by Support
on ‎22-05-2018 08:47 AM

cocaindotmy, kindly PM us your phone number <here> for further clarification, please. TQ.

 

 Ive try to reply  a port out sms from digi but it keep saying  your request is not successful please contact your current telco.

 

Need help here

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