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Double Charge!!

Member
Posts: 2
Registered: ‎16-12-2016

Hi, Digi! I had a really terrible experience with your service recently.
I was bundled with 24-months contract(EPP plan) which ended end of Oct 2016.
On early of Oct, I received a call from Digi.
The operator/telemarketing person told me that there is new Digi postpaid plan and ask me if i would like to change.
I understand that I still under contract at that time.
So I told the operator/telemarketing person about my contract and asking is that any penlty or extra charge.
The given answer is NO.
I happily agree to change to new plan as the new plan is much better compare with the existing plan.
Unfortunately, 1 month later...
I received my credit card statement, the EPP installment still there and Digi billed me for the new plan.
Double Charge!!!
I went Digi Center to make complain.
Customer service said "the installment is NOT penalty or extra charge. You actually can change plan anytime even you bundled with contract but you will need continue pay the contract fee."
I was like WTH!!!
Customer service submitted my complain。
I received a message mentioned they will contact me within 48 hours.
However, until the moment I write down this statement, I DO NOT receive any feedback from DIGI.

My Question are:


1. Why your telemarketing person do not explain clearly to me?
2. Why you not feedback within promised time frame?

Well Done DIGI!
All the time I only know you are one of the cheapest telco provider.
Untill now, I only realise you also offer "CHEAP" service.

 

嗨,DIGI!对于你提供的服务,我最近有一个很不愉快的经历。
在此之前,我和DIGI是有一个24个月供期的合约。这个合约在2016年10月结束。
在10月初,我接到DIGI的来电。
接线员/电话销售员告诉我DIGI有一个新的配套,问我是否要更换。
当时我知道合约还没到期。
于是我和接线员/电话销售员说明合约的状况并且询问是否有毁约金或而外收费。
我得到的答案是否定的。
我很高兴的同意转换配套。因为新的配套比我现有的配套好很多。
很不幸的,一个月之后……
我收到信用卡账单,供期的款项还在而且新的配套DIGI也计费。
双重收费!!
我到DIGI客服中心投诉。
客服告诉我说“‘供期’并不是毁约金或者而外收费。其实即使你和DIGI有合约,你还是可以随时更换配套,但是你必须继续付合约的款项”
什么!!???
客服把我的投诉呈交上去。
我收到短信通知说会在48小时内联系我。
但是,直到我在写这个声明的当下,我还没收到任何的回复。

 

我的问题是:
1.为什么你的电话销售员没有跟我解释清楚?
2.为什么你没有在答应的时间内回复?

 

非常好!DIGI!
一直以来我只知道你是最廉价的电信提供商之一。
直到现在,我才发现你还提供“廉价”的服务。

Highlighted

Re: Double Charge!!

Community Manager
Posts: 8,656
Registered: ‎20-04-2015

@whouan, can you kindly PM me your phone number? Sorry for any inconvenience caused.


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