Really? How "loyal" you are? 5 years? 10 years? And many of so called "loyal" customer out there of there is no exact definition on how determine the so called "loyal" customer. So, in the sense of "treating" of the customer fair, it would be not an easy task for Digi to find a way making their all customer felt like they so "loyal" customer.
Btw, I've been using Digi for 15 years and been changing my Iphone without upfront payment. Of cos there is T&C included, but hey try survey another Telco, T&C sometimes even worst. Let me tell you a story, my wife been a Celcom loyal customer kononnya, when IP7 came out, I pre ordered IP7, get the phone without upfront. Then my wife pre ordered also, the price included the upfront and add on another charges for renewing a contract. Well, my wife is a loyal customer indeed.
Another story to share. I have another Digi number for kid. After 2 years, I went to DC and ask them for any promo, gueast what, My kid got a free phone without paying anything only need to renew the contract. In the other hand, my wife was paying a postpaid for her mother under her name. Went to the telco, only get an info from the CS person: "if u want a new phone u can purchase a bundle set or blah blah.."
See. You never try to walk in or try to ask other people who maube more loyal then other people. Don't expect Digi to send every customer a notification about a rewards or congratulation message. As a customer, be smart, find our priviledge, which is there, the only thing is that we malas nak find out sendiri and hoping the Telco to notify. Its a business mah. The less customer know their priviledge, the more company untung la.
About the Agoda. We have to understand on how the system works. Agoda have been given a particular qouta from the hotel. Of cos it is limited since the hotel have to share with other such travel agency, walk in, direct reservation etc & imagine how many promo code can be used in Agoda. In a seconds, how many of transaction have been made? In just a second of click. If you understand this concept, then you would ask such question. Maybe you wonder why sometime it more cheaper we go walk in direct to the hotel rather then Agoda.
Its all anoit business dude. What happen is that company needs profit. Customer just a tool. Do tools get rewards? Do we rewards our cars? Congratulate it? Once you broken, they chance to other tool. But we not a tool. We smart. Ask them. If you got friend who worked with them, korek the secret. They know. Nowaday, we cannot be a person who tunggu something fell down from the sky.
Mcm karangan. Hehehehe. Wacau dlu.
