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Disable Voice Mail

Member
Posts: 1
Registered: ‎08-12-2015

How can I disable my voicemail?   Not even using it, but still getting sms asking to retrieve voice mail.

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Re: Disable Voice Mail

Community Manager
Posts: 8,751
Registered: ‎20-04-2015

When your callers leave you a voicemail, you will get that SMS.

 

Please refer to Voicemail knowledge base if you would like to turn off your Voicemail and/or missed call alerts.


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Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.
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Re: Disable Voice Mail

Support
Posts: 3,730
Registered: ‎01-05-2015

Hi wingtek,

 

For Postpaid account, please follow below steps for voicemail cancellation.
*128# >> #1 My Account >> #99 More >> #10 Voicemail >> #1 Service & Package >> #99 More >> #5 Deactivate Voicemail/Visual Voicemail & Notify Me >> #1 Confirm.
Shortcut : *128*1*10*1*5*1#
 
For Prepaid account:
*128# >> #1 My Account >> #9 Account Setting >> #3 Voicemail >> #1 Service & Package >> #99 More >> #5 Deactivate Voicemail/Visual Voicemail & Notify Me >> #1 Confirm.
Shortcut : *128*1*9*3*1*5*1#
 
Thank you.
Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: Disable Voice Mail

Member
Posts: 2
Registered: ‎27-04-2016

Send a text with the phrase remove voicemail divert to 150 will cancel the voicemail divert (sending a text with the phrase voicemail divert to 150 will re-enable the voicemail service).

Open your phone settings. Open the app drawer and select the gear icon. This will open your Android device’s settings menu.
Find the Call settings. Scroll down the Settings menu and tap “Call” to view all the customizable phone call options of your device.
For devices that are using Android OS versions higher than 4.0 (Ice Cream Sandwich), you may need to tap the “My Device” tab on the upper portion of the Settings menu first before you can access the Call settings.
Open the Voicemail settings. Scroll down the Call settings submenu and tap “Voicemail settings” listed under the “Voicemail” section.
Delete the voicemail number. Tap the “Voicemail number” you see on the menu and a dialog box will appear on the screen allowing you to edit the voicemail number saved on your phone. Tap the dialog box and press the backspace key on your on-screen keyboard to remove the saved number.
Deleting the voicemail number prevents your device from automatically forwarding unanswered calls to your network operator’s own voicemail service.
Save and exit. Press the “OK” button on the dialog box to save the changes you’ve made, and press the Back key of your Android phone to return to the home screen.

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Re: Disable Voice Mail

Member
Posts: 2
Registered: ‎25-10-2016
i don't want Voicemail...so plz disable it
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Re: Disable Voice Mail

Member
Posts: 2
Registered: ‎25-10-2016
i hate Voicemail and i felt its useless...so pls disable it
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Re: Disable Voice Mail

Support
Posts: 1,382
Registered: ‎14-04-2015

Viswanand, can we know for which number is that please? Do provide ur full name and phone number for further assistance on this. Tq.

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Re: Disable Voice Mail

Super Contributor
Posts: 127
Registered: ‎23-04-2015

No such option for digi ambassador plan RM0.

 

wonder why there are so many different version for different postpaid plan

.16763728_10155044175908711_206770608_o.jpg16763728_10155044175908711_206770608_o.jpg

 

Please check again 

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Re: Disable Voice Mail

Community Manager
Posts: 8,751
Registered: ‎20-04-2015

Hi @digizen, the images you uploaded are too small, so I couldn't see.

For my menu, it is, *128# -> Digi Rewards & Services -> Voicemail.

Do you have it?


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.
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Re: Disable Voice Mail

Member
Posts: 2
Registered: ‎16-02-2017

 

Please help to diable the voicemail for my following numbers . both numbers are under family plan  28 package.

 

019 221 9625

019 267 9464

 

Thank you.

 

+++

 

FYG, tried the  *123#, but got lost along the way because

2-My acct,

99-More but

10 IS NOT voicemeail.