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Digi infinite100 saya bermasalah.. Perlukan Bantuan..

Member
Posts: 1
Registered: ‎11-09-2018
Digi infinite100 saya capped 5mbps tetapi kawan-kawan saya 10mbps .. apa perlu saya buat ?
4E5D04EC-DDB2-47A9-B4CB-41E166040D50.png

Re: Digi infinite100 saya bermasalah.. Perlukan Bantuan..

Community Manager
Posts: 8,740
Registered: ‎20-04-2015
Based on your screenshot, the download speed exceeded 5Mbps, which is likely that you're not speed limited to 5Mbps.
Speed can vary on network capability at your area. Try to test at other locations as well.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Digi infinite100 saya bermasalah.. Perlukan Bantuan..

Member
Posts: 2
Registered: ‎12-09-2019
DIGI SANGAT TERUK !!!

Re: Digi infinite100 saya bermasalah.. Perlukan Bantuan..

Support
Posts: 1,338
Registered: ‎14-04-2015

Zuriyadi, boleh kami tahu jika perkara ni telah dilaporkan kepada kami melalui aplikasi MyDigi? Jika belum, mohon kongsikan dengan kami info lanjut mengenai situasi yang dihadapi itu dengan log in ke aplikasi MyDigi (menu > Support > Report An Issue > Network Coverage). Laporan ini akan diterima terus oleh bahagian yang berkaitan.; Jika kami perlukan maklumat tambahan untuk membantu siasatan, kami akan hubungi anda secara terus ya. Jangan lupa sertakan sekali nombor lain yang boleh kami hubungi ya. Anda boleh semak hasil siasatan kes di aplikasi MyDigi (menu > support > case status).