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Re: Digi infinite 150 is not full speed plan and slow a bit than other digi plan

Member
Posts: 4
Registered: ‎15-01-2018
I ordered “high speed” infinite plan. The sales girl was telling me it is super high speed! But very spontaneous unstable! I am gonna ban Digi soon if the internet still the same! They told me that they will call me in 48 hours. But **bleep** no to Digi infinite plan

Re: Digi infinite 150 is not full speed plan and slow a bit than other digi plan

[ Edited ]
Member
Posts: 2
Registered: ‎05-10-2017

Don't bother. Their CS called me one time said they will look into this issue and said will call back within 2 -3 days. Guess what? I never received any call from them until I ported out 2 days before Christmas. And the speed is **bleep**. Coverage is **bleep** too. I had so much expectation on this plan. Turned out it's a disaster plan.

 

#trollingisstrongwithinfinite150

Re: Digi infinite 150 is not full speed plan and slow a bit than other digi plan

Member
Posts: 1
Registered: ‎16-01-2018
I was about to subscribe to the plan. Then I saw many complains. It was not an accident if too many people complained regarding the same issue.Something wrong definitely is going on here.So I think I am not going to subscribe to the plan. Sayonara DG

Re: Digi infinite 150 is not full speed plan and slow a bit than other digi plan

Member
Posts: 1
Registered: ‎12-02-2018

Issue is confirmed. I was on this plan before, ported out and got a call for bringback program where the guy who called me promises better service than last time  since they upgraded  their  network and everything so i thought y not. This is ridiculuous. I am on infinite 150 and the speed is capped at 5mbps consistently. Digi prepaid live speed that I had earlier registered 20mbps easy at same location on same device. 

Re: Digi infinite 150 is not full speed plan and slow a bit than other digi plan

[ Edited ]
Member
Posts: 5
Registered: ‎20-07-2017

just finish typing and post my similar case nombor and skmm complain nombor and whole story,.

 

somehow it been deleted,. WOW,. digi,. amazing,. not only deny and delete my post even,..

 

great job 

 

 

same case as everyone else here

skmm complain nombor 

0218-01-0000915-DIGI

digi case nombor Cas-5681662-r6k8

 

by the way, if digi cannot settle my case lodge since 21th jan 2018 till now,.. i wont settle this month bill at all,.

Re: Digi infinite 150 is not full speed plan and slow a bit than other digi plan

Member
Posts: 2
Registered: ‎19-02-2018

Hey bro,

 

How did u manage to get a digi case ref #? Which channel u used for lodging complaint?

Mydigi app seems useless for submitting complain, no acknowledgement whatsoever.

 

Do share with us the progress of this. Interested to know if we can suspend payment until the issue is resolved.

 

 

Cheers.

DV44

 

p/s are u also known as yimmy chuah?

 

Re: Digi infinite 150 is not full speed plan and slow a bit than other digi plan

Member
Posts: 5
Registered: ‎20-07-2017
Yeah that's me.

And I don't think digi is going to give us the clear reason how come out speed disappear 70~90%.still waiting. As for digi case number, just call digi hotline and lodge a complain/ report. Then ask the case number from the cs who open case for u . As for skmm aduan just lodge is skmm websites will do.

Re: Digi infinite 150 is not full speed plan and slow a bit than other digi plan

Community Manager
Posts: 8,637
Registered: ‎20-04-2015

@chuahcs79, please be assured that we do not delete post because of feedback.  This forum has spam protection which some keywords could have triggered it as well. 

Please go ahead with the reports as your feedback will help to shape Digi for your own experience. However I would personally advise you not to ignore outstanding amount as that would be detrimental to your own credit rating and has no effect on your case's progression. You can either make a report or even terminate your subscription.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Digi infinite 150 is not full speed plan and slow a bit than other digi plan

[ Edited ]
Member
Posts: 5
Registered: ‎20-07-2017
It is very interesting on your reply only show case that you don't even read properly.

Let me repeat again. Same case like everyone else here. Lodge complain report since 21th Jan till now, none of you guys from digi ring me back at all ... I ring you guys for more than 10 times during this month since there until my Feb bill also come out. It is seems to me digi implent traffic shaping capping secretly on this digi infinite 150 plan. Tested digi prepaid live got much higher and stable speed than digi infinite 150.


Skmm report no
0218-01-0000915-DIGI

Digi report number
cas -5681662 - r6k8

Re: Digi infinite 150 is not full speed plan and slow a bit than other digi plan

[ Edited ]
Member
Posts: 5
Registered: ‎20-07-2017

oh by the way, at 20022018 1:22am now,.. 

 

this is the speed i am getting 

 

dont tell me this 1:22am is still peak hour DIGI,.. 

by the way  here's my detail  ( in case the such MrOctopusK community manager didnt know how to scroll up and read,.. ) 

skmm complain nombor 

0218-01-0000915-DIGI

digi case nombor Cas-5681662-r6k8

also just lodge another complain to Aduan CFM too via Email,..