05-07-2017 02:48 AM - edited 17-07-2017 02:12 AM
Q1: What is your network issue?
Digi infinite 150 is restriction and limit internet speed plan .
i was test digi infinite 150 with other plan , both of them test on 4g full signal bar , same device , same place and same time.
It was test 3 time , result is same , digi infinite 150 is slow a bit from other plan.
digi infinite 150 postpaid vs digi live prepaid
digi infinite 150 speed test result
digi live prepaid speed test result
Q2: What is your device?
samsung s8+ and HuaWei b310s-22
Q3: Tell us where you are.
Taman bukit mutiara , 70200 seremban , ns
Q4: Tell us when this happened?
Start from july
Three days ago, I was send email on mydigi app to digi support to issue this problem but did not get any reply .
If this issue did not get any attention , i will post this problem to all social platform and all forum about digi infinite 150.
Pls don't make your user to be fool .
06-07-2017 09:59 AM
We've forwarded this issue to the relevant team for further clarification.
Rest assured that we're looking into it.
10-07-2017 02:24 AM - edited 17-07-2017 02:15 AM
For my worse experience,
Digi infinite 150 internet speed is very no stable , and slow a bit to other digi plan.
Before july this plan speed still can run up to above 20mbs , but now manytime less than 10 mbs and very lag. At the same time, the satire thing is other digi plan internet speed very fast and speed run up to above 30mbs.
Now my question is why other digi plan run on smooth and just only digi infinite plan got speed problem? If until next month still cant solve this plan problem , I will refuse to pay any money for this worse service because I suspect digi was do something behind for harm the interests of this plan user.
I will do not accept copy and paste explanation.
10-07-2017 11:13 AM
@lkskillerlks, sorry for your experience. I am an Infinite 150 user as well and I did test out the speed between this plan and normal internet add-on on my dual SIM phone for my own personal interest and curiosity. The outcome is that both SIM card produces very similar speed test and latency results. However I do know that the Infinite 150 has stated that it will throttle on P2P traffic to 64kbps.
10-07-2017 11:34 AM - edited 11-07-2017 03:16 PM
not p2p problem , is normal use internet speed problem.
why start from july this plan internet speed slow a bit?
Need me go to digi centre test these two different digi plan internet speed ?
your wedsite say it is full speed plan , but why other digi plan internet speed is faster a bit than this infinite plan?
DIGI infinite 150 speed test
Digi live prepaid speed test
10-07-2017 11:42 AM - edited 10-07-2017 11:51 AM
Just now on mydigi app live chat was down , already 3 hour did not got anyone reply message.
11-07-2017 03:08 PM
The issue is still under investigation.
As advised by our Live Chat agent earlier, we'll get in touch with you once the issue is resolve.
11-07-2017 03:14 PM - edited 17-07-2017 02:18 AM
Today another test for digi infinite 150 , ping is lower 19ms that mean response fast but speed less than 10mbs.
It mean no lag but speed slow , network speed was limit.
My another question, this infinite plan user is & for digi to investingation to restriction how many network speed?
Or this infinite plan user is should pay money and time for this worse experience?
I pay money and get my full speed network plan , what else thing and problem that is your problem.
see below here picture was get block
17-07-2017 01:29 AM - edited 17-07-2017 02:21 AM
Sorry, can i know why i run this plan on my modem will throttle network speed ?
Before did not got this probem.
24-07-2017 08:14 PM
digi fool all of us. they cape our 150 plan even so they say no. its so many prove out there. my speed internet below 1mbps even in 4g line. every month i pay rm160+ for below 1mbps 4G? digi also delete every negative comment about they 150 speed. they want us pay for they low service. i always talk to they admin and complain about this but still te smae as before. when the day come, they send me bill rm150.