Digi Postpaid – Terms & Conditions

[#1]

Charges

1. All rates depicted for voice calls, SMS and MMS along with the bundled Minutes, bundled SMS and Mobile Internet Quota (“Bundled Offers”) apply only when used within Malaysia (to all domestic networks).

2. All other services that are not included as part of the Bundled Offers such as MMS, International Direct Dialing (IDD), International Roaming (IR) etc. are chargeable based on usage on a Pay-As-You-Use (PAYU) basis and rates applicable are based on standard IDD and IR rates, subject to Digi’s pricing for such services as amended from time to time.

3. Usage on Calls and SMS beyond the cap of the Bundled Offers will be charged on the basis of Pay-As-You-Use (PAYU) in addition to the applicable monthly fee.

4. The Plans structure is in the appended Appendix and also published on our official website at digi.com.my, as updated by Digi from time to time. Charges published are exclusive of all applicable taxes including GST.

Mobile Internet Quota Allocation

5. The Mobile Internet quota allocated within the Plans is exclusively for domestic usage only.

6. Weekend Internet quota allocated with the Plans:

a. Applies to domestic usages on all networks during the weekends (every Saturday 12.00AM to Sunday 11.59PM). Utilization during the weekdays or upon 100% utilization of the Weekend Internet quota, any further Internet usage will be deducted from the All Day Internet quota allocation.

b. Full Weekend Internet quota will be granted at the start of every bill cycle. Any unutilized Weekend Internet quota will be forfeited at the end of every bill cycle.

c. Unlimited Weekend quota on Digi Postpaid 110 is for personal usages only and not applicable to any commercial usages in any business premises including but not limited to restaurants, Internet café, game center or call center etc as well as other non-legitimate purpose to be determined by Digi.

d. Unlimited Weekend quota on Digi Postpaid 110 is not for reselling/rental purpose for profit or huge and continuous information transfer that affects the other Customers. For any excessive usage, or on suspicion of fraud, any illegal practice or unusual activity in respect of the Customer’s account with Digi, Digi at its sole and absolute discretion reserves the right at any time without being liable to the Customer or any third party to discontinue, disconnect, interrupt, bar or suspend the service for such period of time as Digi shall deem fit.

7. Internet Rollover allocated with the Plans:

a. In the event Customer does not fully utilize the Internet allocation, the balance Internet allocation shall be rolled over to the next bill cycle, up to a maximum set according to each rate plan. Balance quota more than the allowable maximum limit for rollover will be forfeited.

b. Only unutilized Internet quota from the All Day quota will rollover to the next bill cycle. Weekend quota will not rollover and any balance will be forfeited.

c. Balance Internet quota allocation will rollover for one bill cycle only. Any unutilized rollover Internet quota will be forfeited after one bill cycle.

d. Unutilized Internet Rollover quota is not redeemable for cash or credit, and is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other Postpaid account.

8. YouTube Internet quota allocated with the Plans:

a. Applicable with any sign up on Digi Postpaid 80, Digi Postpaid 80 All Day and Digi Postpaid 90.

b. Applies to video streaming on YouTube only.

c. Full YouTube Internet quota will be granted at the start of every bill cycle. Any unutilized YouTube Internet quota will be forfeited at the end of every bill cycle.

d. Upon 100% utilization of the YouTube Internet quota, any further Internet usage will be deducted from the All Day or Weekend Internet quota allocation.

e. The usage of YouTube is subjected to the terms of service determined by YouTube. Such terms are available at: https://www.youtube.com/static?gl=CA&template=terms

9. In the event Customer does not fully utilize the Internet allocation, the balance unutilized Internet allocation shall be forfeited at the end of the bill cycle.

10. Data service will be restricted once usage exceeded the Total Internet Quota allocated. However, Customer may opt to purchase Internet Quota Top Up to continue surfing the Internet at regular speed. Data service allocated within the plan(s) is exclusively for domestic usage only.

Unlimited Calls

11. Unlimited Calls allocated with the Plans:

a. Applies to domestic mobile/fixed on-net and off-net usages (excluding video calls, calls to special numbers, calls to toll-free 1-300/1-800 numbers and calls to 121 numbers).

b. Strictly for standard person-to-person calls; and not meant for any commercial/non-personal usages. For any excessive usage, or on suspicion of fraud, any illegal practice or unusual activity in respect of the Customer’s Account with Digi, Digi at its sole and absolute discretion reserves the right at any time without being liable to the Customer or any third party to discontinue, disconnect, interrupt, bar or suspend the service for such period of time as Digi shall deem fit.

c. Non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other postpaid account.

d. Can only be utilized domestically i.e. within Malaysia network only. Calls made when overseas are subjected to roaming charges. The Customer shall be charged based on the call rates imposed by the respective Digi roaming operators for call usage while roaming with Digi’s overseas roaming partners.

Supplementary Lines

12. Principal line can register up to a maximum of six (6) Supplementary lines (any Digi Postpaid plans) under the Principal, of which only a maximum of three (3) Supplementary lines are allowed to sign up with the all new Digi Postpaid Family plans i.e. Digi Postpaid 80 Family, Digi Postpaid 90 Family, Digi Postpaid 120 Family, Digi Postpaid 160 Family and Digi Postpaid 190 Family.

13. The all new Digi Postpaid Family plans i.e. Digi Postpaid 80 Family, Digi Postpaid 90 Family, Digi Postpaid 120 Family, Digi Postpaid 160 Family and Digi Postpaid 190 Family are only applicable for Principal plan holder who have signed up Digi Postpaid 80, Digi Postpaid 80DS, Digi Postpaid 90, Digi Postpaid 90DS, Digi Postpaid 120, Digi Postpaid 120DS, Digi Postpaid 160, Digi Postpaid 160DS, Digi Postpaid 190 or Digi Postpaid 190DS. Each Principal plan shall have its correspondent all new Digi Postpaid Family plans as follows:

The all new Digi Postpaid Family plan	Correspondent Principal Digi Postpaid Plan
Digi Postpaid 80 Family	Digi Postpaid 80; Digi Postpaid 80DS
Digi Postpaid 90 Family	Digi Postpaid 90; Digi Postpaid 90DS
Digi Postpaid 120 Family	Digi Postpaid 120; Digi Postpaid 120DS
Digi Postpaid 160 Family	Digi Postpaid 160; Digi Postpaid 160DS
Digi Postpaid 190 Family	Digi Postpaid 190; Digi Postpaid 190DS

14. The Principal shall be liable to pay all the relevant charges and amounts claimed by Digi as reflected in the respective lines’ bill (if applicable).

15. Notwithstanding the aforementioned, all Terms and Conditions shall be equally applicable to any and all Supplementary lines subscribed under the Principal.

International Roaming and IDD

16. All usages while on an overseas roaming network do not account as part of Bundled Offer.

17. Roam Like Home Monthly subscription Terms & Conditions apply.

18. Whilst roaming overseas, Daily Unlimited Internet Roaming (from RM36/country/day) can be used in selected countries and various roaming passes are available from as low as RM5/day (24hours).

Device Bundle

19. Device bundle is twelve (12) or twenty four (24) months contract, commencing from the date of acceptance of these terms and conditions. If applicable, with the acceptance of device contract, any previous device contract Customer had contracted for with Digi, shall be deemed terminated and Customer shall be subject to any early termination charges of such previous contract, if applicable.

20. Applicable pre-mature contract termination penalty fees are set out as below:
    1. For device bundle on 12 or 24 months contract with advance payment – Fixed fee of RM200 (inclusive of RM100 administration fee).
    2. For device bundle on 24 months contract with or without advance payment on Digi Postpaid 110, Digi Postpaid 120, Digi Postpaid 160 and Digi Postpaid 190 – (Monthly Fee x 50% x Remaining Months in Contract) + administrative fee RM100
    3. For device bundle on 24 months contract with advance payment waived on Digi Postpaid 138 – (Monthly Fee x 50% x Remaining Months in Contract) + administrative fee RM100
    4. For device bundle on 24 months contract with advance payment waived on Digi Postpaid 148 and Digi Postpaid 238 – [(Recommended Retail Price (RRP) – Digi Selling Price) ÷ Contract Period] x Remaining month(s) + RM100 administrative fee

21. Advance payment waiver is only applicable for existing Digi Postpaid Customers with 12 months tenure and above during sign up on Digi Postpaid 110, Digi Postpaid 120, Digi Postpaid 160, Digi Postpaid 190, Digi Postpaid 138, Digi Postpaid 148 and Digi Postpaid 238 together with the purchase of device bundle on a 24-month contract.

22. For all online store purchase/subscription under Digi Postpaid 110, Digi Postpaid 120, Digi Postpaid 160, Digi Postpaid 190, Digi Postpaid 138, Digi Postpaid 148 and Digi Postpaid 238 with the purchase of device bundle on a 24-month contract, the pre-mature contract termination penalty will be subject to the calculation as stipulated in paragraph 19b, c and d respectively.

Unlimited Calls and SMS to 3 Friends

23. Customer can enjoy unlimited calls and SMS to three (3) friends with any sign up on Digi Postpaid 28 and Digi Postpaid 48, More Calls & SMS.

24. Customer can enjoy unlimited SMS to three (3) friends with any sign up on Digi Postpaid 68 and Digi Postpaid 98, More Calls & SMS.

25. Unlimited Calls and SMS to three (3) Friends allocated with the Plans:
    1. Applies to domestic mobile on-net usages to three other (3) Digi numbers set up as Friends
    2. Strictly for standard person-to-person calls; and not meant for any commercial/non-personal usages. For any excessive usage, or on suspicion of fraud, any illegal practice or unusual activity in respect of the Customer’s Account with Digi, Digi at its sole and absolute discretion reserves the right at any time without being liable to the Customer or any third party to discontinue, disconnect, interrupt, bar or suspend the service for such period of time as Digi shall deem fit.
    3. Non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other postpaid account.
    4. Can only be utilized domestically i.e. within Malaysia network only. Calls made when overseas are subjected to roaming charges. The Customer shall be charged based on the call rates imposed by the respective Digi roaming operators for call usage while roaming with Digi’s overseas roaming partners.

26. Each Customer can register up to three (3) Friends (Digi numbers):
    1. Initial registration of three (3) Friends is free of charge.
    2. Customer may change their Friends numbers at any time. Notwithstanding, for this subsequent change, the Customer will be charged RM 5 for each change of their current listed Friends number.

27. Unlimited calls and SMS to three (3) Friends is only available after the Customer has registered their Friends.

28. In the event the Customer changes his/her rate plan, Digi reserves the sole and absolute right to remove the Friends numbers. Pursuant thereto, the resetting of the Friends numbers shall require the Customer to key in all their Friends numbers again.

Unlimited Messaging via WhatsApp and WeChat

29. Customer can enjoy unlimited messaging with WhatsApp and WeChat for free with any sign up on Digi Postpaid 68, Digi Postpaid 98, Digi Postpaid 148 and Digi Postpaid 238, both More Internet and More Calls & SMS.

30. Customer must download and install the WhatsApp and WeChat application before data usage exceeds the Mobile Internet Quota in order to enjoy unlimited messaging.

31. Unlimited messaging with WhatsApp and WeChat is only limited to messaging within the application itself. Any messaging beyond the application will incur data usage from the Mobile Internet Quota.

32. Messaging via WhatsApp and WeChat will still be available at regular speed even if data usage has exceeded monthly Mobile Internet Quota.

33. The usage of the relevant application services are subject to the terms and conditions of the respective application services provider. Such terms and conditions are available at:
    1. WhatsApp http://www.whatsapp.com/legal/
    2. WeChat http://www.wechat.com/en/service_terms.html

Unlimited Music Streaming

34. Customer can enjoy unlimited music streaming with any sign up on Digi Postpaid 68, Digi Postpaid 98, Digi Postpaid 148 and Digi Postpaid 238, both More Internet and More Calls & SMS.

35. Unlimited music streaming is subjected to a fair usage policy of 15GB.

36. Downloading of the application service from application stores (e.g. Google Play, App Store) will incur data usage from your Mobile Internet Quota.

37. The usage of the relevant application services are subject to the terms and conditions of the respective application services provider. Such terms and conditions are available at:
38. Music Freedom http://new.digi.com.my/apps/music-freedom

General

38. Auto-pay discount of 5% off monthly total bill will be given for six (6) months from the date of subscription to Customers who sign up for the auto-pay service when registering for Digi Postpaid plans subscription.

39. All bundled services under Digi Postpaid plans are subject to amendment, from time to time. In view that Digi does not own or control the bundled application services, Digi reserves the sole and absolute right to cease, alter or suspend or substitute the list of application services available under the Digi Postpaid plans bundled offerings at any time without prior notice. For the avoidance of doubt, such alteration, cancellation, termination or suspension by Digi does not entitle the Customers to any claim or compensation against Digi (in cash or in kind) for any and all loss or damage suffered or incurred by the Customers as a direct or indirect result of the act of alteration, cancellation, termination or suspension.

40. Digi shall not be responsible in any way in the event that the Customer’s subscription was activated by a third party without his/her consent. Digi shall not refund nor compensate the Customer in any manner whatsoever in such situations.

41. By subscribing to the Plans, the Customer acknowledges that you understand the terms and conditions herein as well as the General Digi Terms and Conditions, including but not limited to Privacy Statement and Fair Usage Policy, which are available at digi.com.my and agree to abide by them.

42. Digi reserve the rights at its absolute discretion without liability to vary, delete or add to any of these Terms and Conditions, including but not limited to any feature for the Plans, from time to time without prior notice to the Customer as it deems fit. Continued use of this subscription and/or service following any changes to these terms and conditions constitutes an acceptance to those changes (if any). Customer accepts to be responsible for regularly reviewing information on the Plans at digi.com.my.

Appendix – Digi Postpaid

1. As per Clause 4 of the Digi Postpaid Terms and Conditions:

Digi Postpaid 58
Monthly Commitment Fee	RM 58
HOME Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation	5 GB + 5 GB on Weekend
Additional Mobile Internet Quota Options	Internet Top Up packages via MyDigi or UMB menu
Minutes Allocation (All-net)	Unlimited
SMS Allocation (All-net)	-
ABROAD International Roaming & IDD
Roaming and IDD to 10 Countries (5GB Internet Roaming + 60mins Roaming voice calls + 60mins IDD voice calls)	RM35 per month
Subsequent Charges
Video Calls (All-net)	15 sen
SMS (All-net)	10 sen
MMS (All-net)	20 sen

Digi Postpaid 80
Monthly Commitment Fee	RM 80
HOME Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation	10 GB + 10 GB on Weekend
Additional Mobile Internet Quota Options	Internet Top Up packages via MyDigi or UMB menu
YouTube Internet Quota Allocation	30 GB
Minutes Allocation (All-net)	Unlimited
SMS Allocation (All-net)	300
ABROAD International Roaming & IDD
Roaming and IDD to 10 Countries (5GB Internet Roaming + 60mins Roaming voice calls + 60mins IDD voice calls)	RM 15 per month
Subsequent Charges
Video Calls (All-net)	15 sen
SMS (All-net)	10 sen
MMS (All-net)	20 sen

Digi Postpaid 80 All Day*
Monthly Commitment Fee	RM 85
HOME Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation	25 GB
Additional Mobile Internet Quota Options	Internet Top Up packages via MyDigi or UMB menu
YouTube Internet Quota Allocation	30 GB
Minutes Allocation (All-net)	Unlimited
SMS Allocation (All-net)	300
ABROAD International Roaming & IDD
Roaming and IDD to 10 Countries (5GB Internet Roaming + 60mins Roaming voice calls + 60mins IDD voice calls)	RM 15 per month
Subsequent Charges
Video Calls (All-net)	15 sen
SMS (All-net)	10 sen
MMS (All-net)	20 sen

*This plan is an upgraded version of Digi Postpaid 80 with an additional fee of RM5 per month for All Day Internet.

Digi Postpaid 90*
Monthly Commitment Fee	RM 90
HOME Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation	15 GB + 15 GB on Weekend
Additional Mobile Internet Quota Options	Internet Top Up packages via MyDigi or UMB menu
YouTube Internet Quota Allocation	100 GB
Minutes Allocation (All-net)	Unlimited
SMS Allocation (All-net)	300
ABROAD International Roaming & IDD
Roaming and IDD to 10 Countries (5GB Internet Roaming + 60mins Roaming voice calls + 60mins IDD voice calls)	RM 15 per month
Subsequent Charges
Video Calls (All-net)	15 sen
SMS (All-net)	10 sen
MMS (All-net)	20 sen

*This plan is an upgraded version of Digi Postpaid 80 with an additional fee of RM10 per month for extra 10GB Internet and YouTube Internet.

Digi Postpaid 110
Monthly Commitment Fee	RM 110
HOME Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation	25 GB + 25 GB on Weekend
Additional Mobile Internet Quota Options	Internet Top Up packages via MyDigi or UMB menu
Minutes Allocation (All-net)	Unlimited
SMS Allocation (All-net)	1000
ABROAD International Roaming & IDD
Roaming and IDD to 10 Countries (5GB Internet Roaming + 60mins Roaming voice calls + 60mins IDD voice calls)	FREE
Subsequent Charges
Video Calls (All-net)	15 sen
SMS (All-net)	10 sen
MMS (All-net)	20 sen
Digi Postpaid 120
Monthly Commitment Fee	RM 120
HOME Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation	40 GB
Additional Mobile Internet Quota Options	Internet Top Up packages via MyDigi or UMB menu
Minutes Allocation (All-net)	Unlimited
SMS Allocation (All-net)	1000
ABROAD International Roaming & IDD
Roaming and IDD to 10 Countries (5GB Internet Roaming + 60mins Roaming voice calls + 60mins IDD voice calls)	FREE
Subsequent Charges
Video Calls (All-net)	15 sen
SMS (All-net)	10 sen
MMS (All-net)	20 sen
Digi Postpaid 160
Monthly Commitment Fee	RM 160
HOME Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation	70 GB
Additional Mobile Internet Quota Options	Internet Top Up packages via MyDigi or UMB menu
Minutes Allocation (All-net)	Unlimited
SMS Allocation (All-net)	1000
ABROAD International Roaming & IDD
Roaming and IDD to 10 Countries (5GB Internet Roaming + 60mins Roaming voice calls + 60mins IDD voice calls)	FREE
Subsequent Charges
Video Calls (All-net)	15 sen
SMS (All-net)	10 sen
MMS (All-net)	20 sen
Digi Postpaid 190
Monthly Commitment Fee	RM 190
HOME Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation	100 GB
Additional Mobile Internet Quota Options	Internet Top Up packages via MyDigi or UMB menu
Minutes Allocation (All-net)	Unlimited
SMS Allocation (All-net)	1000
ABROAD International Roaming & IDD
Roaming and IDD to 10 Countries (5GB Internet Roaming + 60mins Roaming voice calls + 60mins IDD voice calls)	FREE
Subsequent Charges
Video Calls (All-net)	15 sen
SMS (All-net)	10 sen
MMS (All-net)	20 sen

Digi Postpaid 80 Family
Monthly Commitment Fee	RM 38
HOME Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation	10 GB + 10 GB on Weekend
Additional Mobile Internet Quota Options	Internet Top Up packages via MyDigi or UMB menu
Minutes Allocation (All-net)	Unlimited
SMS Allocation (All-net)	300
ABROAD International Roaming & IDD
Roaming and IDD to 10 Countries (5GB Internet Roaming + 60mins Roaming voice calls + 60mins IDD voice calls)	RM 35 per month
Subsequent Charges
Video Calls (All-net)	15 sen
SMS (All-net)	10 sen
MMS (All-net)	20 sen

Digi Postpaid 90 Family
Monthly Commitment Fee	RM 38
HOME Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation	15 GB + 15 GB on Weekend
Additional Mobile Internet Quota Options	Internet Top Up packages via MyDigi or UMB menu
Minutes Allocation (All-net)	Unlimited
SMS Allocation (All-net)	300
ABROAD International Roaming & IDD
Roaming and IDD to 10 Countries (5GB Internet Roaming + 60mins Roaming voice calls + 60mins IDD voice calls)	RM 35 per month
Subsequent Charges
Video Calls (All-net)	15 sen
SMS (All-net)	10 sen
MMS (All-net)	20 sen

Digi Postpaid 120 Family
Monthly Commitment Fee	RM 38
HOME Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation	40 GB
Additional Mobile Internet Quota Options	Internet Top Up packages via MyDigi or UMB menu
Minutes Allocation (All-net)	Unlimited
SMS Allocation (All-net)	300
ABROAD International Roaming & IDD
Roaming and IDD to 10 Countries (5GB Internet Roaming + 60mins Roaming voice calls + 60mins IDD voice calls)	RM 35 per month
Subsequent Charges
Video Calls (All-net)	15 sen
SMS (All-net)	10 sen
MMS (All-net)	20 sen

Digi Postpaid 160 Family
Monthly Commitment Fee	RM 38
HOME Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation	70 GB
Additional Mobile Internet Quota Options	Internet Top Up packages via MyDigi or UMB menu
Minutes Allocation (All-net)	Unlimited
SMS Allocation (All-net)	300
ABROAD International Roaming & IDD
Roaming and IDD to 10 Countries (5GB Internet Roaming + 60mins Roaming voice calls + 60mins IDD voice calls)	RM 35 per month
Subsequent Charges
Video Calls (All-net)	15 sen
SMS (All-net)	10 sen
MMS (All-net)	20 sen

Digi Postpaid 190 Family
Monthly Commitment Fee	RM 38
HOME Monthly Internet Quota, Voice and SMS Bundle
Mobile Internet Quota Allocation	100 GB
Additional Mobile Internet Quota Options	Internet Top Up packages via MyDigi or UMB menu
Minutes Allocation (All-net)	Unlimited
SMS Allocation (All-net)	300
ABROAD International Roaming & IDD
Roaming and IDD to 10 Countries (5GB Internet Roaming + 60mins Roaming voice calls + 60mins IDD voice calls)	RM 35 per month
Subsequent Charges
Video Calls (All-net)	15 sen
SMS (All-net)	10 sen
MMS (All-net)	20 sen

[#2]

hi

[#3]

nieynOenieynOe, you can PM us <here> should you need further assistance on Digi account, products or services ya :-) 

[#4]

Hi , i want to ask about digi postpaid plan 160ds . I got this offer from Digi last week & i say yes to it services. I want to ask about call for this plan . Is this plan has unlimited call ? Because from what I see , it only put 60 min  so can somebody help me to explain this thing !?

[#5]

Hi, I just started using the Postpaid 160 plan two days ago. I have noticed that my speed was throttle to less that 0.5 mbps even though my quote is not yet depleted. Is there some kind of limitation or restrictions to this plan ie daily usage or tethering limit. If this issue continue I might just as well terminate this number. 

[#6]

There's no speed capped set for Digi Postpaid 160 plan, Iskanzar. Kindly share with us more details regarding this situation by submitting a report via MyDigi app (menu > Support > Report An Issue - Network Coverage). Should we need additional info, we'll get in touch. Don't forget to provide your alternate contact number. The case findings will be updated under the 'My Case Status' tab. TQ

[#7]

I already  open a ticket and it's already closed without resolving it.  The speed goes from ;

7am 50 to 100 Mbps to 

2pm 15 to 30 Mbps and down to 

5pm 0.5 Mbps. I only use around 3 Gb of data between those periods. What is happening here?

I'll try to open another ticket and if it's still unresolved, I'll just terminate this number before next billing date. 

 Thank you for your time.