17-04-2017 06:58 PM
I just bought the infinite 150 plan last friday on 14th April , porting out from maxis prepaid.
How long will it take? And how is the chronology?
Sim arrived > mnp porting out message arrived
Mnp porting out message success > sim will be delivered ??
In the email, DIGI has stated : If you are switching to Digi from another telco via Mobile Number Portability (MNP), your device (if any) will only be delivered to you AFTER your switch to Digi is successful. This includes Pre-order and Backorder.
Please clarify. I called MAXIS and they said that they haven't received any porting out request from DIGI. Furthermore I haven't got any tracking number for my order.
This is my order ID : 17041418113575
17-04-2017 10:26 PM
FYI, you will get your SIM card first, then only MNP process will start. You should get your SIM card within 2-3 business days if you're in peninsular Malaysia.
18-04-2017 01:10 AM
Okay then. So what is the tracking number? I didnt get any email for tracking number? hope I can get it ASAP. Thank you.
Also, how long the MNP process will complete?
18-04-2017 10:50 AM
Once you have received it, please update your application and change your status to " I've Received the SIM". After that, your network switching request will be sent to your current telco. If there's no issue, your Digi account will be activated within 1~2 days. Thank you.
19-04-2017 11:52 AM
Sorry for the late response, Zerotesla.
The link below is for you to update the application and change your status to " I've Received the SIM".
However, based on our system, your porting has been submitted to your current network provider and the status is under in progress. You will receive and confirmation SMS soon from your current telco and please reply Y to confirm the port request. Thanks
19-04-2017 05:08 PM
hi. i appled for port in to the plan of digi infinite 150.
received the sim today but dunno where to click "received sim"
doesn't received any email about it.
Transaction No /Tax Invoice No: 17041317004302
19-04-2017 08:23 PM
Can you PM us the sim card serial number <here> for further action, please?