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Digi Best Prepaid to Digi Infinite 150 still not done

Member
Posts: 4
Registered: ‎23-04-2017
Good afternoon,

I applied for an upgrade to Infinite 150 (without new sim delivery) last Thursday afternoon for my 016-5112427. At first, the status was In Progress when I checked via MyDigi Store & Orders. The status changed to Completed in less than an hour.

Now, my question is, if the status is Completed indeed, then why am I still not on Infinite 150 yet? A lot of people that I knew, got their upgrade done within minutes, hours or in a day. Mine already more than 48 hours.

Re: Digi Best Prepaid to Digi Infinite 150 still not done

Member
Posts: 4
Registered: ‎23-04-2017
Order Date
29/06/2017 02:19
Order No.
17062914199505
Order Status
Completed
Total
RM318.00

Payment Channel
Current/Savings Account via Online Banking
Delivery Date
Delivery Status
Delivered
Consignment No. - Track Delivery
N/A

Re: Digi Best Prepaid to Digi Infinite 150 still not done

Member
Posts: 4
Registered: ‎23-04-2017

Another guy mentioned that he upgraded his prepaid to Infinite 150 in just 30 minutes.. I need an explanation here from DiGi on why there is a delay in mine.. Further more, my Order Status is Completed (else, if still under progress, why does DiGi changed it to Completed?) Please explain

Re: Digi Best Prepaid to Digi Infinite 150 still not done

Support
Posts: 639
Registered: ‎18-11-2016

Hi vincentf, We have replied in your PM, please check ya. 

Re: Digi Best Prepaid to Digi Infinite 150 still not done

Member
Posts: 1
Registered: ‎14-07-2017
Power man

Re: Digi Best Prepaid to Digi Infinite 150 still not done

Member
Posts: 1
Registered: ‎31-07-2017
Can u check my number 011-26387103.i change prepaid to postpaid 150. After 2 hours waiting still prepaid live
Highlighted

Re: Digi Best Prepaid to Digi Infinite 150 still not done

Support
Posts: 1,466
Registered: ‎01-12-2016

Hi muhdfaiz,

 

The change of plan request will be processed within 7 working days. You'll be notified by SMS once the plan changed ya. :-)

 

Thanks.