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Re: Digi 38 new post paid

Support
Posts: 1,197
Registered: ‎18-07-2017

Hai Ganjaguru. Could you PM (inbox) us your mobile number here: https://goo.gl/ztUhcG for further checking? Thanks.

Re: Digi 38 new post paid

Member
Posts: 7
Registered: ‎10-03-2018
Hi, I subscribed recently this plan from prepaid, and digi activated it by 18 July. When I checked digi app my internet quota is only 3GB instead of 6GB from sms offers, and some more the renewal date shown 11 days. May I know why I only getting 3GB and this internet quota for a month or a day? And why it shows renewal day is 11 days instead of a month?
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Re: Digi 38 new post paid

Support
Posts: 486
Registered: ‎21-12-2017

Hi bas_sekolah, the quota 3GB Bonus will be credited within 5 working days. The bill cycle date is not based on the activation date. It will be auto-set by the system. For the first bill, most of the time, it will not be a complete 1-month calculation. Don't worry about that as your bill calculation will be pro-rated based on days of usage Smiley Happy Same goes for the free call & SMS (if any), but you will still get the full internet quota with no additional charges. 

Re: Digi 38 new post paid

Member
Posts: 7
Registered: ‎10-03-2018
Thanks Digi_Yaya. I know that this digi 38 postpaid don't has contract. Can I unsubscribe this plan through online?

Re: Digi 38 new post paid

Support
Posts: 3,215
Registered: ‎01-05-2015

If you wish to change back to the Prepaid plan, the request is not available online :-( The registered owner needs to walk-in to any Digi Store to submit the request.  You can check the nearest Digi Store over here https://new.digi.com.my/support/digi-store

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Digi 38 new post paid

Member
Posts: 1
Registered: ‎30-07-2019
Hi, I just changed to Digi 38 yesterday, but I didn't get the extra 3GB too. Could u pls check for me?

Re: Digi 38 new post paid

Support
Posts: 3,215
Registered: ‎01-05-2015

haoo, kindly PM us your phone number <here> for further clarification, please. TQ.

 

Hi, I just changed to Digi 38 yesterday, but I didn't get the extra 3GB too. Could u pls check for me?
 
Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Digi 38 new post paid

Member
Posts: 2
Registered: ‎31-07-2019
hye..how to change digi 38 mew post paid to prepaid eh?

Re: Digi 38 new post paid

Member
Posts: 2
Registered: ‎31-07-2019
hye..how i want to change digi 38 new post paid to prepaid again eh?

Re: Digi 38 new post paid

Support
Posts: 1,110
Registered: ‎14-04-2015

alin123, conversion from a Postpaid to Prepaid can only be done at our main Digi Store near u - https://www.digi.com.my/digi-store

U will need to settle all the outstanding amount (if any) and u will still be receiving ur last month bill in the next following month.