20-07-2019 07:15 AM
20-07-2019 08:49 AM
Hi bas_sekolah, the quota 3GB Bonus will be credited within 5 working days. The bill cycle date is not based on the activation date. It will be auto-set by the system. For the first bill, most of the time, it will not be a complete 1-month calculation. Don't worry about that as your bill calculation will be pro-rated based on days of usage Same goes for the free call & SMS (if any), but you will still get the full internet quota with no additional charges.
20-07-2019 04:59 PM
If you wish to change back to the Prepaid plan, the request is not available online :-( The registered owner needs to walk-in to any Digi Store to submit the request. You can check the nearest Digi Store over here https://new.digi.com.my/support/digi-store
31-07-2019 08:34 AM
haoo, kindly PM us your phone number <here> for further clarification, please. TQ.
Hi, I just changed to Digi 38 yesterday, but I didn't get the extra 3GB too. Could u pls check for me?
31-07-2019 07:46 PM
alin123, conversion from a Postpaid to Prepaid can only be done at our main Digi Store near u - https://www.digi.com.my/digi-store
U will need to settle all the outstanding amount (if any) and u will still be receiving ur last month bill in the next following month.