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Re: DiGi 80 to Infinite 150 takes too long

Community Manager
Posts: 8,673
Registered: ‎20-04-2015

@bhpor81 wrote:

Change of plan application already submitted since Monday.

At the moment, still eagerly waiting for that one particular important SMS.

What if after 7 days, I still did not get any SMS confirmation, is my plan application considered failed?

Is there any idea for us to check our INFINITE current status (contact via CS)?.

Please advise.

FYI, existing DiGi customer here.


Kindly contact one of our support to check on the status: https://community.digi.com.my/t5/forums/searchpage/tab/user?q=support

Provide your full name, NRIC and phone number along with your query for verification.

Expected duration for plan change is up to 7 days. 


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Re: DiGi 80 to Infinite 150 takes too long

Member
Posts: 3
Registered: ‎03-04-2017
I helped my friend to change plan to Digi Postpaid 80 via Digi website, form submitted at Saturday, the application was processed and done in the next day - Sunday.
Meanwhile, I'm still waiting for my application to change plan to Digi Infinite 80 and it's already 5 working days passed. So I'm a bit curios, is Digi rejecting my application? Is Digi suddenly feel "dont want to offer Infinite plan anymore" then left applicators like us in the midst? I didn't receive any update since I submitted the form.
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Re: DiGi 80 to Infinite 150 takes too long

Support
Posts: 3,226
Registered: ‎01-05-2015

Hi, @Kevinxxng.

Kindly PM us your phone or transaction number <here> for further checking, please.

 

Thank you.​​​​​​​

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!