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Accepted Solution

Deactivated Postpaid Sim

Member
Posts: 1
Registered: ‎21-02-2017

Hi. How do I deactivate one of my postpaid mobile number. I use the family postpaid plans and the sim card i would lie to deactivate is the one that can only use internet mobile data. Thanks

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Re: Deactivated Postpaid Sim

Community Manager
Posts: 8,712
Registered: ‎20-04-2015

@JoeRenegade wrote:

Hi. How do I deactivate one of my postpaid mobile number. I use the family postpaid plans and the sim card i would lie to deactivate is the one that can only use internet mobile data. Thanks


You can walk in to a Digi Store or contact Helpline (0162211800) for assistance.


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Re: Deactivated Postpaid Sim

Support
Posts: 2,199
Registered: ‎01-12-2016

Hi JoeRenegade,

 

For termination only can be done in Digi Store. Just make sure that you don't have outstanding bill and contract. You can locate the Store at https://goo.gl/vx5W0Q. Click "Products & Services" and filter for "Account / Line Termination" option only ya. TQ.

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Re: Deactivated Postpaid Sim

Member
Posts: 2
Registered: ‎05-01-2020
Hi, saya nak deactivate salah satu drpd dua sim kad digi saya. sebab satu sim kad ne saya jarang guna. Tolong bantu saya untuk deactivate. 😊
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Re: Deactivated Postpaid Sim

Support
Posts: 3,198
Registered: ‎10-04-2015

Hi Cik_Dibaa. Anda boleh hantarkan permintaan melalui aplikasi MyDigi anda ya : Support >> Report An Issue >> General Enquiry. Nanti bahagian yang berkenaan akan memberikan maklum balas secepat yang mungkin. Terima kasih.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!