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DIGI internet is extremely SLOW and UNSATISFIED.

Member
Posts: 1
Registered: ‎13-06-2021
Dear Sir/Madam,
I am writing this message to complain about the stability of the DIGI internet is extremely SLOW and UNSATISFIED.


Meanwhile, I have done some survey of the surrounding DIGI user neighbourhood, they all agree about the internet is highly unstable and the speed is hyper slow. Even sometimes it has shown 4G with 4 bars, but accessibility to any website, page, upload or download required to wait for a long time (worse than h+), it is frustrating and irritating especially during the period of Covid-19 outbreak, we all have to stay at home to get our work done with a stable internet connection and speed. Currently, some of my neighbour and friends changed their internet provider because DIGI is so disappointing.


We are going toward the year of 2021, the age of automation and digitalization which many works can only be done more efficiently with high-stable internet speed. I believe there are many potential customers will choose DIGI in my residential area if DIGI pays attention to the internet coverage, put effort to the stability and speed of the internet, willing to hear the customers' complaints and making improvement. I look forward to hearing from you. Thank you.



This is my residential area address:
kampung madsiang, 89507 penampang sabah

Please quickly check for us
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Re: DIGI internet is extremely SLOW and UNSATISFIED.

Community Manager
Posts: 8,792
Registered: ‎20-04-2015

@lilyjong , very sorry to hear about the trouble that you are having.

Our technical team reviews and plan improvement strategies through customer's feedback via MyDigi app. Have you already submitted a network complain through MyDigi app? 

Either you and/or your neighbours can submit an official report via MyDigi app: Menu > Support > choose Network Coverage.

The report will be received by our technical team and the result will be updated in the My Case Status in the Notes section.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: DIGI internet is extremely SLOW and UNSATISFIED.

Member
Posts: 2
Registered: ‎24-09-2021
Agree about that, I'm also felt very disappointed to the internet of Digi, paying every month but internet slowness, even I call to the helping but they just told me my area still ok, all APN or etc all good. Said maybe is my phone got problem. It's not helpful,I pay every month but cannot help me too solve this problem, I was thinking should I change another services?? When playing game, haha, I just seeing my character standing over there, cannot move, very unstable network.. The internet ping is 460ms... Every where also bad networking, I never felt it faster before, it's only bad bad bad and slow slow slownesss networking !!! My plan is postpaid Go78 , paying much but network speed gave me 15mbps? When play game cannot play anymore 🤣 very unstable!

Re: DIGI internet is extremely SLOW and UNSATISFIED.

[ Edited ]
Member
Posts: 2
Registered: ‎24-09-2021
After I did network coverage from Digi support, it's useless for me, nothing change. Anyone can fix this problem???