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DIGI Infinite 150 processing time 17040808538968

[ Edited ]
Member
Posts: 1
Registered: ‎10-04-2017
Hello, I purchased Digi Infinite 150 Plan on Saturday, 8 April 2017.

Transaction no: 17040808538968

I received the Order Confirmation from Digi on the same day, but still haven't receive the consignment note number to track my delivery although in the email it is stated that I should receive it within 24 hours after confirmation.

When I checked, the line is already active under my account.

Is this normal and do you only process orders on working days only?

Kindly check my order for me and send me the consignment note number as soon as possible. Thanks.

Re: DIGI Infinite 150 processing time 17040808538968

Support
Posts: 1,495
Registered: ‎01-12-2016

Hi AKI_SN,

 

We are sorry for the inconvenience caused. Smiley Sad Your consignment number is 4740112414 and you may use this link to track your item: http://www.gdexpress.com/malaysia/e-tracking. It will take about two (2-3) business days for the delivery process.

 

Thanks.

Re: DIGI Infinite 150 processing time 17040808538968

Member
Posts: 1
Registered: ‎12-04-2017
I've encountered same issue. My transaction no. is 17041015431306. The email stated very clearly which the consignment note will be send within 24 hours. I believe 48 hours had pass yet receiving any. I tried sending email and live chat but to no avail. Do take this matter seriously. Your attention is highly appreciated.
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Re: DIGI Infinite 150 processing time 17040808538968

Support
Posts: 1,617
Registered: ‎10-04-2015

@Vinx_Lim. Your consignment number is 4740115026. Thank you.

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