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DEACTIVATE VOICEMAIL HELP!

Member
Posts: 1
Registered: ‎02-11-2016

Whenever someone calls my number, I do not get any calls; only receive Voicemail SMS notification.

There was a few rings & it was automatically diverted to voicemail


Please HELP!

Re: DEACTIVATE VOICEMAIL HELP!

Community Manager
Posts: 8,722
Registered: ‎20-04-2015

When you have voicemail turned on, by default an incoming call wil only ring for 20 seconds. 

 

You can turn off Voicemail by using *128# menu.


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Re: DEACTIVATE VOICEMAIL HELP!

Member
Posts: 2
Registered: ‎19-11-2016
Hi could you pls help me to deactivate voicemail on my mobile ? Thanks in advance.

Re: DEACTIVATE VOICEMAIL HELP!

Community Manager
Posts: 8,722
Registered: ‎20-04-2015

@Joe888 wrote:
Hi could you pls help me to deactivate voicemail on my mobile ? Thanks in advance.

You can manage your voicemail settings through *128# menu. Smiley Happy


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: DEACTIVATE VOICEMAIL HELP!

Member
Posts: 2
Registered: ‎19-11-2016
Hi i tried to deactivate voicemail through *128# but voicemail is still there. Will gonna need your help to deactivate it. Many thanks.

Re: DEACTIVATE VOICEMAIL HELP!

Support
Posts: 1,755
Registered: ‎10-04-2015

Are you the registered owner for that account @Joe888? Can you please PM us your number for further checking? Thank you.

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Re: DEACTIVATE VOICEMAIL HELP!

[ Edited ]
Member
Posts: 1
Registered: ‎01-02-2017
*128#> 2 My account > 99 more > ..
I have friends n family , and language.
There is no voicemail setting.
I've followed all the instructions.. but i cant find the voicemail setting in 128 menu..
So can you help me to deactivate voicemail..

Re: DEACTIVATE VOICEMAIL HELP!

Support
Posts: 3,486
Registered: ‎01-05-2015

Have you tried this steps, @Rizy98?

*128# > My Account > Account Setting >  Voicemail >  Service & Package > Deactivate Voicemail/Visual Voicemail & Notify Me > Confirm.

 

If done and still failed to stop the service, kindly PM us your phone number <here> for further assistance :-)

 

Thank you.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: DEACTIVATE VOICEMAIL HELP!

Member
Posts: 1
Registered: ‎13-07-2017

Hi, Please help me to deactivate the voice mail. 

Re: DEACTIVATE VOICEMAIL HELP!

Support
Posts: 661
Registered: ‎18-11-2016

Hi terita, please dial *128# > My Account > Account Setting >  Voicemail and Deactivate Voicemail/Visual Voicemail. If failed, please PM us via http://goo.gl/epyFn8 with your full name, mobile number and the last 4 digits of your IC number for further checking. Thanks