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DEACTIVATE VOICEMAIL HELP!

Member
Posts: 1
Registered: ‎02-11-2016

Whenever someone calls my number, I do not get any calls; only receive Voicemail SMS notification.

There was a few rings & it was automatically diverted to voicemail


Please HELP!

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Re: DEACTIVATE VOICEMAIL HELP!

Community Manager
Posts: 8,651
Registered: ‎20-04-2015

When you have voicemail turned on, by default an incoming call wil only ring for 20 seconds. 

 

You can turn off Voicemail by using *128# menu.


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Re: DEACTIVATE VOICEMAIL HELP!

Member
Posts: 2
Registered: ‎19-11-2016
Hi could you pls help me to deactivate voicemail on my mobile ? Thanks in advance.
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Re: DEACTIVATE VOICEMAIL HELP!

Community Manager
Posts: 8,651
Registered: ‎20-04-2015

@Joe888 wrote:
Hi could you pls help me to deactivate voicemail on my mobile ? Thanks in advance.

You can manage your voicemail settings through *128# menu. Smiley Happy


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Re: DEACTIVATE VOICEMAIL HELP!

Member
Posts: 2
Registered: ‎19-11-2016
Hi i tried to deactivate voicemail through *128# but voicemail is still there. Will gonna need your help to deactivate it. Many thanks.
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Re: DEACTIVATE VOICEMAIL HELP!

Support
Posts: 2,264
Registered: ‎10-04-2015

Are you the registered owner for that account @Joe888? Can you please PM us your number for further checking? Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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Re: DEACTIVATE VOICEMAIL HELP!

[ Edited ]
Member
Posts: 1
Registered: ‎01-02-2017
*128#> 2 My account > 99 more > ..
I have friends n family , and language.
There is no voicemail setting.
I've followed all the instructions.. but i cant find the voicemail setting in 128 menu..
So can you help me to deactivate voicemail..
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Re: DEACTIVATE VOICEMAIL HELP!

Support
Posts: 3,910
Registered: ‎01-05-2015

Have you tried this steps, @Rizy98?

*128# > My Account > Account Setting >  Voicemail >  Service & Package > Deactivate Voicemail/Visual Voicemail & Notify Me > Confirm.

 

If done and still failed to stop the service, kindly PM us your phone number <here> for further assistance :-)

 

Thank you.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: DEACTIVATE VOICEMAIL HELP!

Member
Posts: 1
Registered: ‎13-07-2017

Hi, Please help me to deactivate the voice mail. 

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Re: DEACTIVATE VOICEMAIL HELP!

Support
Posts: 719
Registered: ‎18-11-2016

Hi terita, please dial *128# > My Account > Account Setting >  Voicemail and Deactivate Voicemail/Visual Voicemail. If failed, please PM us via http://goo.gl/epyFn8 with your full name, mobile number and the last 4 digits of your IC number for further checking. Thanks