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Changing mailing address

Member
Member
Posts: 1
Registered: ‎28-03-2016
Recently I checked my email statement and found out wrong mailing address. How can I change it?

Re: Changing mailing address

Community Manager
Posts: 8,730
Registered: ‎20-04-2015

@Lpf, please call our Helpline (0162211800) to help you correct the address.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: Changing mailing address

Member
Posts: 1
Registered: ‎12-04-2017

 How to change the home address?

I did call digi helpline but they can only change my billing address. 

 

 

I wish to change my home address as well.

Re: Changing mailing address

[ Edited ]
Community Manager
Posts: 8,730
Registered: ‎20-04-2015

@Bunny, what is the home address intended for or where do you see that? Digi has a billing address for your profile for any mailing correspondance. Would that be sufficient?


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: Changing mailing address

Member
Posts: 3
Registered: ‎22-02-2018

Name: Tung Pit Lin

A/c No: 1000000808144

Phone no. 016 712 9175

I wish to change my mailling address to : 4 Jalan Indah i/28., Taman Bukit Indah, 81200 Johor Bahru , Johor.

Thank  You

Re: Changing mailing address

Member
Posts: 3
Registered: ‎22-02-2018

@Bunnywrote:

 How to change the home address?

I did call digi helpline but they can only change my billing address. 

 

 

I wish to change my home address as well.



Name: Tung Pit Lin

A/c No: 1000000808144

Phone no. 016 712 9175

I wish to change my mailling address to : 4 Jalan Indah i/28., Taman Bukit Indah, 81200 Johor Bahru , Johor.

Thank  You

Re: Changing mailing address

Contributor
Posts: 98
Registered: ‎03-08-2016

Hi, sharontung. Kindly PM your full name with IC last 4 digits to one of our support community member for assistance: http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support

Or contact Live Chat from 10am - 9pm or call Helpline (0162211800) at anytime.

Re: Changing mailing address

Member
Posts: 1
Registered: ‎12-11-2020
Please call me 01127608200
My order id 201110025911459.
My new digi number ordered : 0143694098

Correct billing address
University islam antarabangsa malaysia, iium jalan gombak , 53100 gombak, selangor.

Hello digi, how was your service?? Im totally disappointed.
Im a new user. I want to try digi care but guess what??? My first order id 201110025911459 for new sim card delay because your website not easy for me. I cant write my full address and i was wrongly put my poscode number. Ok thats my fault and you need to call me too. I ve made a call bcs thats my mistake but actually not supposed that way your website help us. Please 🙏 automatic the state poscode so that it will not happen again and also will ease tou too!! Im sorry bcs my google setting auto address and it makes me typo". Yo know what??? I make 2 times call and have to wait for about 20 min !!! Arghhhh and they dont know what to do. First i do make a call centre and they said use another number and then they said the same thing until i dont know what to do right now.

Re: Changing mailing address

Support
Posts: 2,330
Registered: ‎01-12-2016

Sorry to inform you that the address cannot be changed once the order is placed. However, you may directly contact the Mmatrix Customer Service at 0378903535 for further assistance. The consignment number is the same as your transaction number. TQ.