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Changing from Postpaid to prepaid

Member
Posts: 3
Registered: ‎14-05-2017
Today, I went to digi store and change my digi postpaid to prepaid.I've waited for 5 hours for the conversion to be complete and now I'm still waiting, can I know it is normal ? Before this I have asked the worker there and she told me to wait 15 mins....

Re: Changing from Postpaid to prepaid

Member
Posts: 3
Registered: ‎14-05-2017
I've restart my phone several times to check whether the conversion complete.

Re: Changing from Postpaid to prepaid

Community Manager
Posts: 7,309
Registered: ‎20-04-2015

Your case ID is CAS-5358506-B0Y3, and you should be contacted within 48 hours.


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Re: Changing from Postpaid to prepaid

Member
Posts: 3
Registered: ‎14-05-2017
The problem solved. Thanks .
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