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Change to another telco rejected

Member
Posts: 1
Registered: ‎30-07-2021

I had requested to change from DIGI to U Mobile few days ago. 

 

I had received a message from 27676 to ask me to confirm my request to leave DIGI then I reply Y. But after that, the reply from 27676 said my request is not successful. Please contact my current telco to clarify.  Then I had received again a message from DIGI that said my request was rejected and said I did not reply to SMS validation and asked me to call DIGI helpline.

WhatsApp Image 2021-07-30 at 2.14.48 PM.jpeg

WhatsApp Image 2021-07-30 at 2.14.50 PM.jpeg

 

It's ok, I called to DIGI Helpline. I have called several calls since yesterday but none of the customer servicers want to pick up my calls!!! At least five times I called it. Wasted many times calling your helpline.

WhatsApp Image 2021-07-30 at 2.21.17 PM.jpeg

 

What happened to the DIGI's services? Why forced the customer to stay in DIGI telco?

 

Please give a nice and reasonable reason to me!! And PLEASE settle this problem! I'm very disappointed with this issue from DIGI!!!