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Change plan online error code

Member
Posts: 4
Registered: ‎23-04-2019
Prepaid user change plan to postpaid online but get error code 0042
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Re: Change plan online error code

Support
Posts: 3,198
Registered: ‎10-04-2015

Hi yee3833. Should the issue persists, please PM one of us (the Supports) for assistance. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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Re: Change plan online error code

Member
Posts: 2
Registered: ‎20-01-2018
Why this happen when i want to change from prepaid to infinite online
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Re: Change plan online error code

Support
Posts: 573
Registered: ‎30-05-2019

Hi Soni_Gear,  Please PM to our Inbox, including your phone number and full IC for us to further check. TQ

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Re: Change plan online error code

[ Edited ]
Member
Posts: 2
Registered: ‎20-10-2020
Always say something error code:err.csg.brm
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Re: Change plan online error code

Support
Posts: 573
Registered: ‎30-05-2019

Hi Azimzunisa, please PM to our Inbox if your any inquiry at our Digi Product and services so we can assist you further. Thank You

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Re: Change plan online error code

Member
Posts: 1
Registered: ‎21-10-2020
Same thing happen to me. Get error message "Sorry, we are unable to process your request. Kindly walk-in to the nearest Digi Store/Digi Store Express to change your plan".
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Re: Change plan online error code

Support
Posts: 2,218
Registered: ‎14-04-2015

Jojojo, please PM us the error message screenshot, ur full name, number and IC number for verification and further assistance on this