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Change of Postpaid plans online

by whysee SuperUser on ‎04-05-2016 10:14 AM - edited on ‎29-05-2017 12:02 AM by Marshie SuperUser

Now, you can change your Postpaid plans on our website!


Just follow the steps below:


1. Visit this page


2. Choose any of the plans you wish to change to, and click "Change Plan"  and you should see this:




3. After that, fill in your details, confirm the plan and click "Submit".



by mysuraya Member
on ‎09-05-2016 04:54 PM

Hi there.  I have done all the above via MyDigi Connect.  However when I try to see the status of my Order from the app, nothing appears as though I have not done the request?  How do I check my request?

by Support
on ‎10-05-2016 04:31 PM

Hi mysuraya, kindly send us a private message. Let us check on it.

by Walter Member
on ‎05-07-2016 02:30 PM

Hi, i am using smart plan50 and subscribing to auto billing, may i know if i change my plan to digi pospaid 48 online, do i need to walk in to service centre to subscribe the auto billing  again? And how about the rebate for auto billing for first 6 months? Will i get the rebate after change my plan?

by Dommy Member
on ‎01-05-2017 02:35 PM

I have the same question as @Walter. Does anyone have the answer? Thanks.

by Valued Contributor
on ‎01-05-2017 04:51 PM

Hi Dommy, the change of plan will not affect your auto-billing, however, the 5% rebate for the first 6 month will not be reset, it will continue from your previous rebate. Thank you.

by alexlimjiamin Member
on ‎28-12-2017 07:52 PM

Hi..i juz change my plan to infinite 100..but i check the status still the same..no changes in my previous plan to new plan..any problem?how can i check?

by Valued Contributor
on ‎28-12-2017 07:57 PM

No need to worry, alexlimjiamin. Change plan request via online will be done within 7 working days. Rest assured, you will be notified by SMS once the plan is changed. Thank you.

by ericadiandra Member
on ‎20-03-2018 04:43 PM

 Hi. I've just changed  my postpaid plan to 58 plan. My current plan will be renewed tonight at 12am. Since it will take 7 working days to process, will I get charged for the existing plan since the new plan hasn't yet confirmed ? 

by Support
on ‎20-03-2018 04:52 PM

Hi ericadiandra. The process will take about 24 hours. You will be notified via SMS once it is completed.Changing the plan in between the billing cycle will not cost you the full monthly fee. The calculation for the old & new plan will be pro-rated based on days of usage. Thank you.

by Bearbear Member
on ‎08-01-2019 03:10 PM

My postpaid plan contract is end, can i change my plan to prepaid or super long life 365? I’m still overseas until next year just wanna to keeping my number to receive message.

by Support
on ‎08-01-2019 04:02 PM

Hi Bearbear, 


You can only walk-in to our nearest Digi Store to switch your postpaid plan to the Digi Prepaid Best plan and subscribe to the Super Long Life service. 


Head on the link to check our Digi Store's location and filter Digi Store only.  http://new.digi.com.my/support/digi-store. Thanks Smiley Happy 

by mijan002 Member
‎01-06-2019 10:57 PM - edited ‎01-06-2019 10:58 PM

Hi Sir, i have changed my digi postpaid infinite 100 plan to postpaid infinite 150 plan on online on this website. How long is gonna be for the mydigi plan will be switched to postpad infinite 150 ? Do i need to do anything for the changes ?

by Support
on ‎02-06-2019 12:09 PM

Hi mijan002. It should be completed within 24 hours. If your plan hasn't changed after 24 hours (from the submission time), you may check with us again ya. Thank you.

by darylgoh87 Contributor
on ‎12-09-2019 09:57 PM

would like to check can i request for advance change plan over the digi store or express store?

by Anonymous
on ‎13-09-2019 02:39 PM

Hi darylgoh87, The Digi Store staff will proceed to change the plan immediately upon request/upon walk in. Thank you.