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Change from prepaid to postpaid

Member
Posts: 3
Registered: ‎18-02-2019

hi, I am want to change from postpaid to prepaid. But there's no Digi centre nearby my place. How do I know if I have any contract or anything? Can I really terminate using email only? 

Re: Change from prepaid to postpaid

Anonymous
Posts: 0

Hi Lyana08,

 

Change plan from Postpaid plan to Prepaid plan only can be done at the Digi Store only ya.

 

Before we assist you to check, We would need to perform a verification first. Are you the registered owner of this Digi account? (Yes/ No) Please provide us with your full name, mobile number and the last 4-digits of your IC.

 

 

Warm Regards.

Re: Change from prepaid to postpaid

Member
Posts: 3
Registered: ‎18-02-2019

Yes, I am the registered owner of the number. 

Name: NUR LIYANA AMIRAH BINTI SUFIAN

Number: 014-9136386

I/C:  5602

 

Thank You.

Re: Change from prepaid to postpaid

Anonymous
Posts: 0

Sorry for the late reply. Upon checking, your number does not tie with any contract ya.  To convert from Postpaid to Prepaid plan, you have to walk in to your nearest Digi Store.

Re: Change from prepaid to postpaid

Anonymous
Posts: 0

This is a public forum and we will not publish customer's account information here. This is in line with the government's Personal Data Protection Act (PDPA) policy. Thank you.

Re: Change from prepaid to postpaid

Member
Posts: 3
Registered: ‎18-02-2019
Alright, thank you

Re: Change from prepaid to postpaid

Anonymous
Posts: 0

Welcome Smiley Happy