18-02-2019 09:10 AM
hi, I am want to change from postpaid to prepaid. But there's no Digi centre nearby my place. How do I know if I have any contract or anything? Can I really terminate using email only?
18-02-2019 02:43 PM
Change plan from Postpaid plan to Prepaid plan only can be done at the Digi Store only ya.
Before we assist you to check, We would need to perform a verification first. Are you the registered owner of this Digi account? (Yes/ No) Please provide us with your full name, mobile number and the last 4-digits of your IC.
20-02-2019 12:15 PM
Yes, I am the registered owner of the number.
Name: NUR LIYANA AMIRAH BINTI SUFIAN
21-02-2019 03:35 PM
Sorry for the late reply. Upon checking, your number does not tie with any contract ya. To convert from Postpaid to Prepaid plan, you have to walk in to your nearest Digi Store.
21-02-2019 04:04 PM
This is a public forum and we will not publish customer's account information here. This is in line with the government's Personal Data Protection Act (PDPA) policy. Thank you.