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Cannot make postpaid payment online?

Member
Posts: 2
Registered: ‎18-06-2015

Viewed outstanding bill at the new site. But no response after clicking the "Proceed" button for payment. Webpage problem or connection problem?

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Re: Cannot make postpaid payment online?

Member
Posts: 19
Registered: ‎31-03-2015

Hi @xlaw88,

 

Inside "Enter an amount" box, please insert the amount that you want to pay, minimum RM1.

 

Thanks,

Highlighted

Re: Cannot make postpaid payment online?

Member
Posts: 2
Registered: ‎18-06-2015

Yes, I had key in the amount, and clicked the proceed button. The amount shown in the interface and that's all. No following instruction for me to key in my payment details.

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Re: Cannot make postpaid payment online?

Member
Posts: 19
Registered: ‎31-03-2015

Hi @xlaw88,

 

Are you still having the same issue?

Appreciate if you can retry again one more time, but before you retry, please clear all the cache by opening a new tab on your browser pc/laptop and press cntr+shift+delete.

 

If you still having the same issue after you've done above step, can we have a screenshot to check further? You can PM me the details or you can attached it here but please cencored the details needed.

 

Thanks,

Highlighted

Re: Cannot make postpaid payment online?

Member
Posts: 2
Registered: ‎30-06-2015

I also cannot made payment online.
It shows this error, after I click.

 

Your payment failed

Your transaction failed, a receipt has been sent to your email.

Order id: 15063011432477
E-mail: andrew@******