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Cannot enable wifi calling

Member
Posts: 2
Registered: ‎29-07-2020

Hi,

 

I am using family postpaid, main line is A, subline is B and  C.

I have further question to ask :

i am in singapore now. i have samsung s9 and iphone 11.

The number A able to use wificalling in samsung s9 and iphone 11, as i can see the VoLTE is already activated.

For number B, i tried on samsung S9 and iphone 11, both phone also cannot get WifiCalling.

So i can say this is number related issue, not phone's issue.

So after i read the forum/digi website, found out i need to activate VoLTE on number B first.

That is why i request to activate the VoLTE on this number. Digi_Joe helped me enable the VoLTE already.

 

But, even now i have received the sms after activated the VoLTE, this number B still cannot turn on wifi calling on iphone 11.

what is the problem? the B has roaming service in singapore, but no roaming data plan here.

But i dont think this is needed right?

 

i have tried with starhub and singtel, both also cannot get wifi calling on number B. But no issue on number A.

 

Iphone11 is new phone, once i insert simcard number A, it can turn on wifi calling. But when i insert simcard number B, no wifi calling function. So it is not phone issue.

 

can you help? thanks.