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Cannot Use Internet

[ Edited ]
Member
Posts: 1
Registered: ‎30-05-2017
Hi, I have a question regarding the Digi Postpaid 50. Kenapa setiap kali kuota internet saya habis, saya langsung tak boleh pakai internet termasuk WhatsApp? Bukan ke this plan last for a month? Tak sampai sebulan lagi dah tak boleh pakai internet. Memang saya tahu kuota internet habis tapi kenapa sampai langsung tak dapat access and even WhatsApp? Kalau Hotlink even kuota habis pun still boleh pakai internet cuma internet saja slow. Please explain. Thanks!

Re: Cannot Use Internet

Community Manager
Posts: 8,637
Registered: ‎20-04-2015

Jika kuota posbayar anda telah habis, anda perlu membeli kuota untuk menggunakan internet. Pelan prabayar Digi  mempunyai free basic internet yang membenarkan anda mengguna applikasi seperti Whatsapp, tetapi pelan posbayar tiada.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Cannot Use Internet

Member
Posts: 1
Registered: ‎30-10-2018
Kenapa saya langgan internet ,lepastu iquota internet habis tapi basic internet belum habis lagi and validility masih ada tapi tak boleh guna internet utk bukak whatsapp dan sebagainya . Pls explain and how to solve it .
Screenshot_2018-10-30-20-14-32-186_com.android.captiveportallogin.png

Re: Cannot Use Internet

Community Manager
Posts: 8,637
Registered: ‎20-04-2015

Tamatkan langganan anda yang telah habis kuota untuk menggunakan free basic internet, @Muhammad_Arif.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Cannot Use Internet basic digi

Member
Posts: 1
Registered: ‎23-12-2018
Hi, kenapa internet basic digi tak boleh digunakan? Masalah ini telah berlaku sejak hari khamis lalu. Saya langsung tak boleh access Whatsapp sedangkan baki kuota internet basic saya masih ada lagi Saya berharap digi dapat menyelesaikan masalah saya ini.
Terima kasih.

Re: Cannot Use Internet basic digi

Support
Posts: 1,141
Registered: ‎18-07-2017

Hai Shahira20. Sila PM (inbox) kami nombor telefon anda di sini: https://goo.gl/ztUhcG untuk semakan lanjut. Terima kasih.

tdiak boleh call *128#

Member
Posts: 1
Registered: ‎27-07-2019
kelmarin saya baru isi top up dan ingin melanggan internet guna*128# tapi dia kata mesti aktif dulu sedangkan saya sudah langgan internet dan sudah top up. saya ingin langgan lagi tapi bila saya call *128# dia kata akaun saya tidak aktif. boleh bantu saya?
Screenshot_20190727-113818.png
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Re: tdiak boleh call *128#

Support
Posts: 1,549
Registered: ‎10-04-2015

Hi Alfred-456. PM (inbox) kami untuk semakan dan bantuan lanjut. Terima kasih. 

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!